Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello Lindy Vandersteeg,
Good day to you and thanks for your post in Microsoft community.
Based on your description your query is related with Authentication, we do have separate community team, so, it is recommended to post via Microsoft Authenticator - Microsoft Q&A so that a support agent from this team can check and provide you required information. At this moment, your kind cooperation and understanding will be highly appreciated.
Thank you so much for your precious time. stay safe and healthy. SincerelyEben Ezer Tres | Microsoft Community Moderator