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Authenticator app

Anonymous
2025-01-20T15:04:18+00:00

I have swapped phones, and my Microsoft authenticator will not unlink from my Google account.

I have tried removing the two factors and still get prompts to use the app even though my phone isn't syncing. I want to unlink the whole thing as it is a mess, or can I find an email address for Microsoft?

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-01-21T06:13:25+00:00

    Hi, Helane Cristina Araujo

    I have understood that you are experiencing issues with the Authenticator app，I wish I could handle your problem, however, the issues seems to require more specialized support, I suggest you try to seek help at Microsoft Learn, where there are more experts in related fields who can provide you with better solutions.

    you can click on "Ask a question", there are experts who can provide more professional solutions in that place.

    Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem.

    Microsoft Authenticator - Microsoft Q&A

    Sincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding!

    Feel free to post back if you need further assistance. 

    Thank you for your understanding and patience and I look forward to hearing from you.

    Allen L- MSFT | Microsoft Community Support Specialist

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