Why is customer data missing from some Microsoft Bookings appointments via API ?

Question

Hello, I am trying to get all client booking an appointments on Microsoft Bookings through the API using this endpoint: https://graph.microsoft.com/v1.0/solutions/bookingBusinesses/{id}/appointments customers is empty for some appointments but not all.

Every appointment has been configured in the same way. Nothing is different between the appointments. No specific on anonymise was put on appointements in bookings. Can you help me find out how to retrieve customer data?

Best regards

Answer 1

Hello Pierre Sicallac**,**

Good day! Thank you for reaching out to Microsoft community.

As per your description, it seems like that you are using the Microsoft Graph API to retrieve customer booking data from Microsoft Bookings. Also, the customers field is empty for some appointments, even though all appointments were configured the same way and anonymization settings were not applied.

However, there is another specific channel for your mentioned concern where you will get some possible information for certain specific resources and platform from our related community members.

I understand your concern but since your problem is related to Microsoft Graph API & Bookings, I would also like to suggest you post your concern in the related community i.e., Ask a question - to below mentioned communities to get detailed help from experts.

• Microsoft Bookings | Microsoft Community Hub Q&A.
  • Or
• Microsoft Graph - Microsoft Q&A.

Apologies for redirecting you to different community as the members in the category posted focus on the users with out of the box concerns on Microsoft 365 exchange online and have limited knowledge on the MS Bookings & API; so, to get the fast and better assistance, we have redirected you in the correct path.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

S M Nazmun Nur

Answer 2

Hello,

Thank you for your response and for the clarifications provided.

I understand that this support category may not be the most suitable for my request. I will follow your recommendation and post my question on the dedicated forums for Microsoft Bookings and Microsoft Graph API.

Thank you again for your help and for directing me to the right community.

Have a great day!

Best regards,
Pierre Sicallac