unauthorized payments

Question

getting a hold of anyone for a refund is insane. i go to school and school have Microsoft for free .. since October there has been a charge of $7.62 EVERY MONTH I HAVE TERIED A MILLION WAYS TO FIGURE THIS OUT. i would like a refund of the 7.62 from October till now. It would be a visa total card you are charging. im not even sure how you got that card number to be honest. total refund would be 38.10. thank you. please call or email me asap ........@gmnail.com

Answer 1

Dear Brandie.Mann2,

Thanks for choosing Microsoft Community.

Based on your description, I know the scenario you met. So sorry to bring you inconvenience for this. And since we are Forum Team so we cannot directly contact you via email account. To protect your privacy, I need to edit the post for you. Thanks for you understanding,

And for this, since we do not have the permission to check this for you from back side. So for this, I sincerely suggest that you Get support - Microsoft 365 admin | Microsoft Learn.

Note: For the hotline, it is now an AI instruction to ask a question, you need to answer some questions to reach the support, better use some keywords like billing problem, account problem.

During the phone call, you will need to provide the information you have received through your subscription, such as: Your company name, billing information, phone number, alternate email address, etc. Therefore, our privacy team can help you reset your multi-factor authentication, and after the reset, you can add your account back to your authenticator app on your new phone and set it up from scratch or choose a different authentication method to log in to your account.

Thanks for your precious time. Have a nice day.

Sincerely

Katherine