MVLS access warning due to azure tenant

Thesis Support 66 Reputation points

Hi there,

I'm encountering a strange warning while signin in MVLS center.
We have all our volume licences on MVLS since many years.

Since 2-3 weeks we are having a warning message at loggin saying :

"Action Required
Your Work or School Account was created using self-service sign-up for Azure Active Directory (also known as a ‘viral tenant’). To continue using the Volume Licensing Service Center, you must take over your unmanaged directory as an administrator."129144-mvls.jpg

I think this is due to the reason that I have created a test Azure tenant few months ago with the same account.
We are no testing it anymore, but it looks like MVLS is having some conflict issue with that.

I dont understand with this message what to do, is it faster to delete the azure tenant to be sure that MVLS will still be available ?
I dont want to loose this MVLS access, the Azure tenant was for testing, I dont care if I delete it.

If someone could help me with that...

Thank you in advance,

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,121 questions
{count} votes

Accepted answer
  1. GeekGal 81 Reputation points

    @Thesis Support

    I found the below document while searching for a solution because I had the same issue crop up when trying to log into my company's Volume Licensing Service Center to get a key for some new CALs. I also talked with a few other IT people I know and they ran into the same problem. My reseller I get my VLs from could not help me or any of his other Open license clients that use VLCS as they do not support it directly.


    The Microsoft document explains what is changing and why it is changing in relation to signing into VLSC . It then explains what needs to be done before November 19th, 2021

    Basically you need a login email address something like this "". The is important. If your company uses 356 then you can use that login. If your company doesn't use 365 you need to create an MS account for free. There is a link in the above website to get signed up with a MS Account in the section titles "How do I sign up for a new Work or School Account"

    Once you have that account set up then you use that to log into VLSC.
    First time it will go through some steps to confirm that the new account can log into your VLCS so you will need to enter the original sign in email address into the Business email section.
    Then it will send out a verification email to the original log in email address. You will need to be able to access the original email address so you can get the verification link to do the first time sign in with the new account. Note: Once you get that verification link email make sure you are signed out of all of your Microsoft accounts in your browser. Click on the link in the email and go through a few steps such as accepting the EULA. Then you will be able to get to your VLSC with the new account and do everything with that account that you could do with the old account.

    Ideally it would have been nice for Microsoft to email all of the VLSC holders and advise of this change with the above link or even put the above link in the login screen or the phone # for VLSC Support. As is, those of us who manage our company's VLs have to figure it out on our own or hope that when we do call VLSC support they can help us. I did not want to call since I've never had much luck with any kind of MS Support phone call. Fortunately I found the answer within a couple of days time.

    1 person found this answer helpful.
    0 comments No comments

2 additional answers

Sort by: Most helpful
  1. JamesTran-MSFT 36,496 Reputation points Microsoft Employee

    @Thesis Support
    Thank you for your post!

    Based off your error message must take over your unmanaged directory as an administrator, you can follow our Take over an unmanaged directory as administrator in Azure Active Directory documentation to try and resolve this. But if you'd like to delete your tenant here's our - Delete a tenant in Azure Active Directory documentation.

    When it comes to the Volume Licensing Service Center specifically, I'd recommend reaching out to their specific support team via their Contact Us.

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.


    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

  2. Thesis Support 66 Reputation points


    Thank you for the replies.
    I just want to be sure of what to do.

    I have created a test azure tenant with a proper name
    Last week, afraid of the situation I have added another admin account to the mvls account with my other account (but with the same domain @.**)
    Since this morning we cant loggin anymore with the classic email address, so I have decided to use my account because its now admin of this mvls.
    But when I loggin with my account I have a wizard to create a address with a new tenant.
    Problem is that I can't create a new tenant because the tenant name is already used by this azure test tenant mentioned before.

    So I suppose the best solution is to takeover admin of this tenant with the azure account ?
    So I can follow the procedure shared by Microsoft ?

    0 comments No comments