Lost access to two factor authentication and administrative access to my family 365 tenant

Question

Before changing iPhones, I failed to back up my Microsoft authenticator. I have a domain that is a family 365 tenant. When I follow the steps to recover the account, it says that the email address that I am trying to recover is no longer a valid account or does not exist. That in fact is the Microsoft account that had the administrative access. So, while I do have complete control of my personal domain, and I can log into other non-administrator accounts on this domain in Microsoft 365, I have no administrative control of my own domain. I desperately need to speak to someone that can help me with this problem as I exhausted all online methods, and documentation. Because I stopped paying for the account at some point, it seems that the administrator account is no longer existing. However, now that I have resubscribed and paid for the account again, there is no way to administer the account because I do not have access to the account that I believe was the administrator account.I am desperately in need of help and have been trying to solve this problem for months. Asking for help desperately. PLEASE!

Answer 1

Happy New Year. Daniel9734

Thank you for using Microsoft products and posting in the community.

I realize you've encountered a problem with Authenticator.

Since your question is related to Authenticator, the Microsoft community mainly provides technical support for the personal version of Office and Windows, it is difficult for us to give a precise solution for Authenticator, please post in the Microsoft Authenticator - Microsoft Q&A forum, the forum is in English only. to get more helpful help. I hope you understand.

Best regards.

Petter.Y - MSFT | Microsoft Community Support Specialist