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Getting Error 43881 while purchasing subscription for my company account.

Anonymous
2025-01-07T11:01:29+00:00

Tried different browsers also.Support no. provided for UAE is in arabic only. Need english technical support no.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2025-01-07T13:55:24+00:00

    Dear Ferman Ali Irfan,

    Thank you for joining the Microsoft Community.

    Based on your description, I know the scenario you have encountered.

    For that, I'm willing to help you, but since this is purchasing issue and you have already tried different browsers but still meet this scenario. For this reason, I sincerely suggest that you get our phone support team support. The engineers there will provide you further help via phone call. You can have a try according to Get support - Microsoft 365 admin | Microsoft Learn.

    Note: For the hotline, it is now an AI instruction to ask a question, you need to answer some questions to reach the support, better use some keywords like billing problem, account problem.

    During the phone call, you will need to provide the information you have received through your subscription, such as: Your company name, billing information, phone number, alternate email address, etc. Therefore, our privacy team can help you reset your multi-factor authentication, and after the reset, you can add your account back to your authenticator app on your new phone and set it up from scratch or choose a different authentication method to log in to your account.

    Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

    In some countries, it is an automated conversation like: First, when you call the hotline, it will be asked as follows:

    IVR: What kind of problem are you concerned about?

    She: Authenticator.

    IVR: What kind of product do you use?

    You: Office 365 for business.

    IVR confirmation: education or company account?

    She: For companies

    IVR: Are you an administrator?

    You: Yes.

    IVR: Do you have the other administrator in your organization?

    You: No.

    IVR: Do you need a... Service request?

    She: Yes

    Thank you for your precious time and your kind understanding.

    Sincerely

    Katherine

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