Excel sync with MS Form Error : Can't sync with Forms Please restart Excel or try again later.

Question

Dear Microsoft

We got e-mail from "maccount@microsoft.com" since 25 Dec 2024

in Subject : Urgent: Please update sync in Forms before January 13, 2025

on 30 Dec 2024 , we already update sync excel with ms form as mail suggest us...

Result of this activites : my end users's excel cannot get updated result from MS Forms

when they try to sync to MS Forms ,

they got error : Can't sync with Forms Please restart Excel or try again later.

***we already restart excel / restart computer but don't work

Our IT Team must be access this excel and sync update excel from MS Forms , for get the lasted result from MS Forms , It doesnot practical that IT Team must be sync excel every time for get the lasted data from MS Forms

why my end users cannot sync Excel with MS Forms after updated excel ref. your e-mail

please support us

Suttichai w.

Answer 1

Dear Suttichai W,

Good day!! Wish you a happy new year~

I understand your concern and to my knowledge, the behavior you are encountering is not an expected because I have tested the behaviour at my end after updating the Microsoft Forms sync to new sync where I am able view the latest responses in the responses Excel workbook without any error and no issue with the other users accounts as well.

Since you have mentioned the problem happen with multiple users in your organization, I have checked service health dashboard at the Microsoft end, where there is no related incident found.

In this situation, I believe the problem should be investigated by the related development team where they can collected the related logs while reproducing the problem and perform the further investigation.

So, I request you raise a new service request from the Microsoft 365 admin center, where the related team can connected with you via preferred contact method and check the issue further.

Reference: Get support - Microsoft 365 admin | Microsoft Learn

Note: Please accept our sincere apologies for redirecting you to related development support team because the moderators in this community are limited with the resource for further investigation and to get a quick resolution to your problem, we requested it.

Appreciate your patience and understanding. Have a great day!!

Best Regards,
Sophia

Answer 2

Hi, did you ever find a solution? I have this same problem.

Answer 3

please try

step 1. That user must have authorize "Can Edit" in the Excel

         and try  ...

step 2. That user must have authorize in Forms that marked by Admin of system as picture

Answer 4

I am the user, I have those authorizations. This feature has worked before in the past, but now it fails, and I get the error message around 95% of the time.