Documents disappear (Word for Mac)

Question

Hey you guys!

I have an issue regarding my word on my mac. So the issue is that word has randomly dissapeared from my doccuments and i need help to restore them. I have accessed my autorecover folder coudnt find anything there. Did also the comand $S something forgot it in my folder didnt find annything there either in temporary folder. Could someone please help me out lost 6-7 hours of work in those doccuments appriciate it❤️❤️

Answer 1

Hi

You can see the location you most recently saved your file. Use the Menu Bar and choose File > Open Recent > More. The file path to your document is displayed under the file name.

Answer 2

Hi Need_help238231,

Greetings. Thank you for posting the thread to our community.

I understand your concern, it seems you’ve lost words in your document, and you want to restore it. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

Based on your description, since you mention you’ve tried AutoRecover and cannot find your file. May I confirm whether you save your Word documents in OneDrive or not? If you save your documents in OneDrive, I suggest you can sign in to OneDrive Online and go to view your file’s Version history: Restore a previous version of a file stored in OneDrive - Microsoft Support or try to Restore your OneDrive within 30 days: Restore your OneDrive - Microsoft Support and check whether you can restore your file or not.

If you didn’t save your files in OneDrive but only local instead, I’m afraid this issue needs to be investigated from back end to find the cause. The Microsoft Support Team has higher permission to remotely assist you and collect background logs for the root cause. This is a more efficient way in handling this case for you.

If you are an admin, I recommend you get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn.

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources and permission to verify the backend information and to get the quick and better assistance, we requested for this.

Appreciate for your patience and understanding.

Hope you having a nice day and wish you a brilliant year ahead as well! 😊

Sincerely,

Harry | Microsoft Community Moderator