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Checkbox in Excel is not displayed correctly

Anonymous
2025-01-21T13:09:22+00:00

We are experiencing a company-wide issue where the checkboxes under /Insert/Checkbox are not displayed correctly.
The formula bar correctly outputs "True" or "False," but the graphical display of the field always shows "False."
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The systems are on the latest Monthly Enterprise Channel update and are using Windows 10.

Excel: Version 2411 Build 16.0.18227.20082

Windows 10: Version 22H2 (Build 19045.5247)

Does somebody knows a solution for this issue, we tested it now on 3 Systems with always the same result.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2025-01-21T13:35:29+00:00

    Dear Blum,

    Good day! Thank you for contacting the Microsoft Community. We are here to assist you

    It sounds frustrating to have the checkboxes not displaying correctly in Excel. This was known issue. However, Microsoft fixed the issue where some users couldn't see checkboxes getting rendered after inserting them in Version 2410: December 10 Version 2410 (Build 18129.20200).

    As you mentioned that the systems are on the latest Monthly Enterprise Channel update with Excel: Version 2411 Build 16.0.18227.20082 on Windows 10. The configuration of your tenant needs to be checked with help of a specific team at Microsoft. Therefore, I recommend reaching out to the relevant product team for assistance. This can only be initiated by an Office 365 Global Administrator. The Microsoft Support Team has higher permission to remotely assist you and collect background logs for the root cause. This is a more efficient way in handling this case for you.

    If you are an admin, I recommend you get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn.  If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

    Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources and permission to verify the backend information and to get the quick and better assistance, we requested for this.

    Have a great day and take care! 😊 

    Sincerely, 

    Naren | Microsoft Community Moderator

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