Excel will not sync with Forms

Question

I am having issues syncing an excel file with a form. I make the files and form and sync them and will get no error. Then when I fill out the form, it populates fine how I want it to with no error. But as soon as someone else fills the form or accesses the file I get a "Can't sync with Form Please restart Excel or try again later". It has not worked for a while now I have closed everything and started from scratch 3x and still have the same issue.

Answer 1

Dear Holt McNeer

Thank you for querying our forum – Microsoft Community.

For the situation you encountered, we deeply understand the inconvenience caused and apologies for that.

Recently, we have noticed that some few more users have complained about similar issues. Having checked the “Service Health Dashboard” at the Microsoft end, no related incidents were found.

We on our end internally will report the issue (behavior) to the related team and we suggest you do same as well. The problem requires further investigation by the related development team.

Hence, contact the IT admin of your organization and let them know and as well create a new service request on your behalf. In so doing, the related team (support engineers) who are better suited and equipped will get in touch with you via your contact method preference.

The following links are very useful for contacting the admin and for raising a new service request.

- How do I find my Microsoft 365 admin? - Microsoft Support

- Get support - Microsoft 365 admin | Microsoft Learn

N.B: We sincerely apologize for redirecting you to the related development support team. Our community’s moderators have limited resources to further investigate the issue and as such, to quickly get a breakthrough for the issue you are facing, we had to request redirecting to the related development support team.

We appreciate your understanding and patience. Nice day to you.

Best regards,

Bongfan