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authenticator

Anonymous
2025-02-12T23:13:39+00:00

I changed my phone and now the authenticator do not work. I can't log in into my Microsoft account. I have requested to change my password and still doesn't work. How can I recover my account if the authenticator doesn't work? and I CAN NOT login into my account?? is driving me crazy because is my work email and I HAVE TO log in.

it says there's an error

to open the authenticator app while I AM in the app

that I have requested too many codes and to try again tomorrow

to request a call (I have to sign in while the issue is that I CANT sign in)

ANYONE HERE CAN HELP ME?

Thank you .......

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-02-13T06:40:41+00:00

    Hello, AMANDA Rodriguez3

    Thank you for your post in the Microsoft community.

    I realized that you have encounter a problem with logging in Microsoft Authenticator with your work email address. I understand how you feel.

    I sincerely recommend you contact the IT administrator of your work account for further assistance.

    Additionally, since the issue is related to Microsoft Authenticator, it is more suited for you****to post your problem on Microsoft Learn.

    More users are posting these problems there and there are experts there who may can offer more professional solutions.

    Here's the link: **** Microsoft Authenticator - Microsoft Q&A.

    You can click on "Ask a question".

    I sincerely hope that your application will be addressed appropriately after posting there. Thank you for your understanding and cooperation.

    Warmest regards,

    Lucia Wu - MSFT | Microsoft Community Support Specialist

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