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Whenever I attempt to export the users report from the Admin Center, it downloads a blank report. Could someone please assist me with a PowerShell command to export the same report?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks, Roger. The issue has been resolved, now I can export the users' report.
Hi Vishal Prajapati3
Good day. Hope you are doing well.
I am writing to follow up with you on the user report export issue from M365 Admin center. The service incident MO1037623 has been resolved as Microsoft has completed the deployment of our fix and impact was successfully remediated for all users. I am truly sorry for the inconvenience this incident has caused you. Feel free to let me know if you have any further questions.
Your patience and kind understanding are greatly appreciated.
Sincerely,
Roger Shen
Hi Vishal Prajapati3
Good day. Hope you are doing well.
After checking internal resources, this issue is caused by a service incident: MO1037623. Here are the latest update from the backend engineering team.
Title: Admins can't successfully export Active User report data from the Microsoft 365 admin center
User impact: Admins can't successfully export Active User report data from the Microsoft 365 admin center.
More info: The .csv file is missing the user data and only contains column headers.
Scope of impact: Your organization is affected by this event, and this issue prevents admins from exporting Active User report data from the Microsoft 365 admin center.
Start time: Tuesday, March 18, 2025, at 4:00 PM UTC
Root cause: A recent configuration change to the data pathways responsible for exporting Active User report data introduced an error that's preventing files with large numbers of users from exporting, leading to impact.
Current status: Microsoft has developed a fix to resolve the error and repair this issue. Our fix is deploying more slowly than previously anticipated. We're aiming to provide a new timeline for deployment and remediation in our next scheduled communications update.
Next update by: Wednesday, April 2, 2025, at 7:30 PM UTC
My sincere apologies for the inconveniences this issue has brought. Your patience and kind understanding are greatly appreciated. I will continue to follow up internally and provide an update ASAP. You may also give vote on my reply. With your vote, other users who are facing the same issue can easily find this thread and check suggestion when they search on community. Your vote helps other user to clarify their queries as well.
Thank you very much and have a nice day.
Sincerely,
Roger Shen
correct