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Problems with Microsoft Authenticator

Anonymous
2025-02-02T17:10:10+00:00

Device: Google Pixel 8

Region: USA

Every time I try to log into Microsoft Authenticator, I can not get past the initial biometrics screen. I've been getting push notifications for my email accounts associated with the apps, but for other apps (like github), I'm not able to get into the app. The app scans my biometrics, "unlocks", then shows a black screen and doesn't do anything.

I've tried clearing my cache for the app in the android settings app but that doesn't seem to help either. I also tried using only mobile data and a protected Wi-Fi network which still doesn't seem like it worked. I feel like I've tried everything but nothing is working, which is an issue so I might have to switch to another authenticator like Duo or Google's.

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-02-03T03:04:11+00:00

    Hello,Varun Rajesh

    Welcome to the Microsoft Support Community.

    I understand that there is a problem with Authenticator at this time.

    This issue may require support in a specific area of expertise. You may want to consider consulting with Microsoft Learn, where an expert may have a better understanding of how to solve your problem.

     Link to the forum: Microsoft Authenticator - Microsoft Q&A where you can request details and share ideas for resolving issues.

    I hope the information I've provided has helped you find your way.

    If you need further assistance, please feel free to contact us.

    Ryan - MSFT | Microsoft Community Support Specialist

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