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Cannot receive 2FA push notification

Anonymous
2025-01-13T17:07:46+00:00

I have changed a new phone and added the school account in the authenticator app, 2FA push notification is needed when i want to connect to school VPN, but my new phone can never receive the push notification, and now i accidentally deleted my old phone authenticator app, and I have no way to receive the 2FA push notification now. I have tried removing and readding the account, restarting the device, wifi connection all good, but nothing helps.

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-01-14T06:11:32+00:00

    Happy New Year. #WONG YAO ZHENG#

    Thanks for using Microsoft products and posting in the community.

    I realize that you've encountered a problem of Authenticator.

    As your question is related to Authenticator, Microsoft community mainly provides technical support for personal version of Office and Windows, it is difficult for us to give precise solution for Authenticator, please post in the Microsoft Authenticator - Microsoft Q&A forum to get more useful help. I hope you can understand.

    Best regards.

    Petter.Y - MSFT | Microsoft Community Support Specialist

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