How to fix error message in web version of Excel: "Sorry, something went wrong. Could you please try that again?"

Anonymous
2025-07-03T20:15:59+00:00

Every time I try to paste a copied cell in the online version of Excel, I receive the following message:

Sorry, something went wrong. Could you please try that again?

Error Id: e78b5b6b-b732-4a14-9496-7b092b47e954

After I click the 'ok' button, the page refreshes. I have cleared the cookies and cache, restarted the browser and computer, and tested a different browser, but none of this worked.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2025-07-16T16:38:11+00:00

    Dear
    Thank you for your cooperation. Wishing you a productive and successful day ahead!
    Best Regards,   

    Ian-Ng - MSFT | Microsoft Community Support Specialist.

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