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Microsoft Authenticator app QR Code error

Anonymous
2025-06-30T02:47:49+00:00

I want to add my Microsoft 365 email to Outlook app and have the Authenticator enabled.

It stopped working three weeks ago. I had gotten it to work to add 3 of 4 of my emails.

Today, at Microsoft 365 I opened the Microsoft Authenticator app to scan the QR code to enable it and it had an error message.

How do I enable the Microsoft Authneticator app to scan the QR code?

I see that when I tried to open the 4 of 4 email and input the password, it opened my Academic email at Microsoft 365 and it did not scan the QR code in the Microsoft authenticator app.

How do I claim my email from a third party? It is a work or school email yet I pay for my business Microsoft 365 email

and plan to migrate all my data from Excel and Word later in December 2025.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-07-01T01:47:21+00:00

    Hi Kelly Activa,

    Have you received a support ticket number yet? If so, could you kindly share it with me?

    Sincerely,  
    Jeanie-H - MSFT | Microsoft Community Support Specialist.

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  2. Anonymous
    2025-07-01T03:01:01+00:00

    this is my Case ID number,

    #RemovePII

    this is my email: RemovePII

    Thanks

    Kelly

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  3. Anonymous
    2025-07-01T06:22:35+00:00

    Hi Kelly Activa,

    I just checked with another team that’s tracking your ticket number. It looks like the agent has noted “waiting for customer response” and has already sent you an email.

    Would you mind checking your inbox to see if you’ve received it? Since I don’t have access to internal tools, I’m unable to deep dive further, but I’ll do my best to support you from here.

    So please feel help me check email again and update to me. Thank you so much!

    Sincerely,  
    Jeanie-H - MSFT | Microsoft Community Support Specialist.

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  4. Anonymous
    2025-07-01T06:51:40+00:00

    Hi Jeanie-H,

    Thank you for your follow-up. I’ve already uploaded some of the requested proof documents, but one document is still missing. Once i have a copy i will upload it immediately.

    Thank you and Regards,

    Kelly

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  5. Anonymous
    2025-07-01T07:15:23+00:00

    Hi Kelly Activa,

    If you think my reply is helpful, could you please use the feedback tool to send feedback for us and mark this as answer?

    Because other users will also search information in this community. Your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.

    I'm so appreciate for it. And please keep updating for me. I'm still wait for it!

    Sincerely,  
    Jeanie-H - MSFT | Microsoft Community Support Specialist.

    1 person found this answer helpful.
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