Using student credentials to login

Question

I have been have this issue for months. I have always used my school account for outlook and all the mircosoft apps with no issue. However recently I am not able to get past the duo authentication step when trying to login using the outlook or any other office app after I have entered my duo authentication app. However I am able to access the all office apps with no issue when signing in online. I am running MacBook Air M1 chip running Sequoia 15.5. All desktop apps are up todate and same with Mac software. I have spent hours with School IT and Apple and have gotten anyhlep.

Answer 1

Hi,

If my answer helps, please mark it as an answer, it will definitely help others in the community with similar queries to find a solution to their problem faster. On top of that, it helps me have a good survey and makes me do my best. 

Answer 2

Hi,

Is there any update from you? If yes, please feel free to let us know.

Best Regards,        

Kai Vo - MSFT | Microsoft Community Support Specialist

Answer 3

Hi,

In this case, you can try to Repair office app.

If it doesn't work, I would recommend that you contact your school IT Admin directly so that they may reset your MFA settings.

Finaly, if the issue still persists, please ask your IT Admin to contact the Microsoft support team.

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.   

As forum moderators, we don’t have access to the detailed logs or backend systems needed to troubleshoot this effectively due to privacy and security constraints. For that reason, the most efficient solution would be to contact Microsoft’s support team directly. Here’s what your Office 365 Global Admin should do next: Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

I sincerely hope this is useful.

If you want any further information or support, please let me know!

Looking forward to hearing from you.    

Best Regards,        

Kai Vo - MSFT | Microsoft Community Support Specialist

Answer 4

Attached is a copy of the error message I get when trying to use the apps.

Answer 5

Hi,

Thank you for reaching out to the Microsoft Community.

I understand the inconvenience you've experienced.

Could you please share a screenshot of the notification you received when trying to log in using the Office app? This will help us diagnose the issue more effectively.

Looking forward to hearing from you.           

Best Regards,        

Kai Vo - MSFT | Microsoft Community Support Specialist