Issue with adding payment method for Microsoft 365 Admin Center

Question

Hello,

I recently created an account through Microsoft for Startups Founders Hub and redeemed the Microsoft 365 Business Premium plan. However, when I try to add a payment method in the Microsoft 365 Admin Center to activate the subscription, I receive the following error:

"We couldn't validate your address. Please ensure the address you've entered is correct."

I've double-checked the address details, but the issue persists. Could you please assist me in resolving this?

Thank you.

Answer 1

Dear Ageel Almohammedali,

Good day! Thank you for posting to Microsoft Community. 

To resolve the issue of adding payment method for Microsoft 365 Admin Center, you can try the following solutions: 

1. You could try check Regional Settings: Go to Settings > Time & Language > Region in Windows. Ensure the region matches the country of your payment method.
2. You can also refer to the following this articles : Manage payment methods for Microsoft business accounts

Need to note: 

If the above steps do not resolve the issue, you need to raise a ticket to the billing team through the Microsoft 365 Admin Center. This is the most effective way to get specialized assistance for billing-related issues. 

• To raise a ticket: Sign in to the Microsoft 365 Admin Center from https://admin.microsoft.com/#/support/requests  > Go to Support > New service request.

The support team over there has higher permission than us to investigate the issue from background, they have more resource and correct escalation channel in handling this kind of issues. This would be a more efficient way in handling the case for you.  

I hope this helps you resolve the issue with your payment method. 

Best regards,

Doris V - MSFT | Microsoft Community Support Specialist

Answer 2

Thank you for your response. Unfortunately, the steps did not resolve the issue, and I can't find the option to create a 'New Service Request'.

Answer 3

Hi, just following up on this issue — I’m still unable to add a payment method for Microsoft 365.

I believe my account might not be fully activated, and that’s likely why I can’t add a payment method or see any option to raise a support ticket. I'm stuck in a loop — I can’t activate my Microsoft subscription without a payment method, but I can’t add a payment method without the account being activated.

Even the email I’m using for this account isn’t working properly — I can’t send or receive emails through it. I’ve tried multiple times, but nothing is going through.

Details:

• Country/region of my Microsoft account: Saudi Arabia
• Type of payment method I tried to add: visa, mastercard and american express
• Exact error message: "We couldn't validate your address. Please ensure the address you've entered is correct." and "Check that the details in all fields are correct or try a different card."
• What I’ve tried:
  • Using different browsers and devices
  • Clearing cookies and cache
  • Using different users

I really hope someone from Microsoft support can see this and reach out, because I currently have no way to contact support or fix the issue myself. Thank you.

Answer 4

Dear Ageel Almohammedali
We sincerely apologize for the inconvenience you're experiencing with adding a payment method for your Microsoft 365 subscription 

Since you are unable to create a new service request in the admin center, we recommend reaching out to Microsoft Support. As forum moderators, we don’t have access to the detailed billing system needed to troubleshoot this effectively due to privacy and security constraints. To have the Billing/Commerce team support you on products and licenses issue, I strongly recommend the Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.    

Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support    

If you have a partner, you can ask your partner to raise for you.

Hope it helps. If you have any other questions or need further assistance, please feel free to reach out. 

Once again, we apologize for the inconvenience and appreciate your patience. 

Microsoft Community Support Specialist

Answer 5

Hi Ageel Almohammedali

I'm just going back to see if my previous answer helped solve your problem. If you are still facing challenges or have updates, please feel free to respond. 

If the solution worked for you, you can mark it as "Accepted Answer" to help others find it as well. 

I appreciate you! 

Best wishes 

Thu-D - Microsoft Community Support Specialist