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Unable to open word document webpage version

Anonymous
2025-07-08T06:56:26+00:00

I am unable to open my microsoft word document on the webpage version. The error states "might be temporarily down or it may have moved permanently to a new web address." However, I am able to open the document on my phone microsoft word app instead. I have tried clearing cache and cookies already but I am still unable to open it. Any help?

Microsoft 365 and Office | Word | For education | Windows

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  1. Anonymous
    2025-07-11T07:09:39+00:00

    Hi vclara_145,

    Thank you for your valuable feedback, glad to know that my answer helpful. 

    I appreciate your kind words. 

    You can provide feedback on my answer via the option below our answer to submit your feedback for us which will definitely help others in the community who have similar queries to find solutions to their problems faster. 

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    If there are any issues related to the Office applications in the future, feel free to post in this community. 

    We will be here to help you

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