Dont have acces to the Microsoft Authenticator app and not able to login with the email id and password also.

Question

Dont have acces to the Microsoft Authenticator app and not able to login with the email id and password also.

Swapnil Nikale 1

I have logout from the Microsoft Authenticator application by mistake, and when i try to open the Azure portal it sends the request on the app but i don't have the access to the Microsoft Authenticator application.
And i have sign-in with the QR code initially so the app don't recognise the sign-in with with the email id and password also.

It's my work account, sonia there any way resolve the issues ??

Answer 1

Sarat Chandra 561

Hi Swapnil,

I got the below information from one of the Q& A Blog, I hope it helps you

Can you access your account via browser right now? If yes, you can follow the instructions below to set the Authenticator app on your new device:

Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security.
After that it will open a new window. You will see your Phone is listed and you can choose Delete.
Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device.
If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. After that, enable MFA so that you can configure the Authenticator app again on the new device. Reference from:https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_exchon-mso_o365b/regenerate-qr-code-for-my-microsoft-authenticator/c9c975da-f8f5-48f5-b403-193fa3d66554

Juan Ardila 6 Reputation points

2022-06-21T18:54:02.33+00:00

cant sing in on 635 because its asking authenticator code all time... and i cant access to authenticator because is also asking for authenticator code.. what a loop
Muhamad Hamzah Bin Razali 6 Reputation points

2022-07-01T08:44:44.287+00:00

This. We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only

Office 365 admin is nowhere to be found, to assist
RONALD ALAN SANDERS II 11 Reputation points

2022-07-05T02:01:52.753+00:00

IIAM in the same boat. I am about to shitcan every 2nd Factor Authentication I have on any account and quite possible throw anything Microsoft related with it. The ONLY person kept out of my accounts is me.
Dawood Aijaz 1 Reputation point

2022-10-14T14:51:45.26+00:00

Hi,
Experiencing same issues. Already have wasted 2 hours on this. Did any one find a solution to this?Any assistance will be appreciated.
Ilkin Guliyev 10 Reputation points

2023-05-28T17:47:52.77+00:00

please anyone let me know how you solved this issue. my authentication app had bug and lost all my passwords and lost security codes. now i am also in this dead loop.

Answer 2

Tauqir Pervez 1

Found a working solution here: https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html

What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. just delete Microsoft authenticator as an option and then re add it and it will allow you back in!!! I have just discovered this after two hours of troubleshooting.

Ilkin Guliyev 10 Reputation points

2023-05-28T17:46:33.15+00:00

it still does not work as my account deleted from Microsoft authenticator. in order to add I need to sign in and it is dead end loop that again asking authentication. Very bad user experience. And i am charged for subscriptions that i cannot use and control.

I do not know who created this stupid flow. I know mu password i can change my password through my email and phone but authentication kills all. at least there must be a way to skip authenticTion like adding your real photo, like face scan, or adding ID to restore it. Indo not know who was this PM making this dead loop that keeping customers away from microsoft authenticator. it is very useless product.
Pasqual Acosta 0 Reputation points

2023-05-30T02:19:54.0333333+00:00

Hi! Did you ever fix this? I'm experiencing the same problem

Dont have acces to the Microsoft Authenticator app and not able to login with the email id and password also.

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