Dont have acces to the Microsoft Authenticator app and not able to login with the email id and password also.

Swapnil Nikale 11 Reputation points
2021-09-09T15:37:24.167+00:00

I have logout from the Microsoft Authenticator application by mistake, and when i try to open the Azure portal it sends the request on the app but i don't have the access to the Microsoft Authenticator application.
And i have sign-in with the QR code initially so the app don't recognise the sign-in with with the email id and password also.

It's my work account, sonia there any way resolve the issues ??

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
24,271 questions
{count} votes

4 answers

Sort by: Most helpful
  1. Sarat Chandra 601 Reputation points
    2021-09-09T16:05:36.96+00:00

    Hi Swapnil,

    I got the below information from one of the Q& A Blog, I hope it helps you


    Can you access your account via browser right now? If yes, you can follow the instructions below to set the Authenticator app on your new device:

    1. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security.
    2. After that it will open a new window. You will see your Phone is listed and you can choose Delete.
    3. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device.
    4. List item If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. After that, enable MFA so that you can configure the Authenticator app again on the new device. Reference from:https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_exchon-mso_o365b/regenerate-qr-code-for-my-microsoft-authenticator/c9c975da-f8f5-48f5-b403-193fa3d66554
    2 people found this answer helpful.

  2. Tauqir Pervez 1 Reputation point
    2022-11-24T11:54:57.343+00:00

    Found a working solution here: https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html

    What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. just delete Microsoft authenticator as an option and then re add it and it will allow you back in!!! I have just discovered this after two hours of troubleshooting.


  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Rafia Siraj 0 Reputation points
    2024-06-08T09:07:08.1566667+00:00

    I ran into the same issue with my global user account and it was a bigg mass as I cant go directly to the azure portal to reset the settings so I tried running script... what I followed is,

    First of all go to windows PowerShell and run it as administrator

    then type Install-Module MSOnline command and select "A" to get all commands

    now MSOnline module is install in your system

    next step is run this command Connect-MSOLService

    and in the poop-up login with global admin account

    now run the following command

    Set-MsolUser -UserPrincipalName ******@YourDomain.onmicrosoft.com -StrongAuthenticationMethods @()

    It will set your authentication to null.... now simply login to the browser with the account in trouble it will go through you to the reauthentication process and all will get set.

    As a tip try to set more than one authentication methods such as email, phone and Authentication app.

    Reference link is https://learn.microsoft.com/en-us/answers/questions/787388/reset-and-unblock-mfa-in-azure-active-directory


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.