Need help in setting up Microsoft Authenticator

Question

Need help in setting up Microsoft Authenticator

Ragavendra Ramesh 5

Hello Team,

I have a M365 developer plan account. The Id is PII removed Due to some reason the Microsoft Authenticator is not working. Could you please help me with enabling the Microsoft Authenticator for the same ID please.

Regards,

Ragavendra.

3 answers

Your answer

Answer 1

Hello @Ragavendra Ramesh,
It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

Please feel free to let me know if there’s anything I can assist you with.

I look forward to hearing from you soon.

Wish you have a great day.

If this response has been helpful, we kindly encourage you to mark it as Accepted Answer. Doing so will assist other users with similar questions in finding accurate and timely solutions more easily.

We appreciate your participation in the community and look forward to supporting you further.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Dear @Ragavendra Ramesh,

Thank you for reaching out to Microsoft Q&A forum. We are happy to assist you.

To ensure everything is set up correctly, please follow the steps below to register the Microsoft Authenticator app on your mobile device:

Sign in to the account you want to add to the Authenticator app by visiting https://office.com.

On the Start by getting the app page, click Next.

User's image

Stay on the Set up your account page while you configure the Microsoft Authenticator app on your mobile device.

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Open the Microsoft Authenticator app on your phone. If prompted, allow notifications.

Tap the Customize and control icon (three dots in the upper-right corner), then select Add account > Work or school account.

Go back to the Set up your account page on your computer and click Next. You’ll see a QR code.

Use the Authenticator app to scan the QR code displayed on your computer screen.

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After scanning, click Next on your computer. A test notification will be sent to your mobile device.

Approve the notification in the Authenticator app, then click Next on your computer. Your security info will now default to using the Microsoft Authenticator app for two-step verification and password resets.

User's image From this point forward, your authentication method will be registered and ready to use.

Once you've completed these steps, could you please confirm whether you saw a prompt to register the Authenticator app?

Also, just to be sure, may I ask if you downloaded the correct Microsoft Authenticator app published by Microsoft Corporation? The app looks like this on apps store:

User's image

This information will help us provide more tailored and effective support.

If you need any further assistance or clarification, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Ragavendra Ramesh 5 Reputation points

2025-07-24T06:01:39.24+00:00

Hi Team,

Thanks for your reply. But since its was already setup in the authenticator app when I tried to sign in into [https://office.com.]( https://office.com.

) its asking to authenticate hence I could not proceed further. Could you please remove my 2 Factor authentication for my PII Removed account.

Answer 3

Ragavendra Ramesh 5

Hi Team,

Thanks for your reply. But since its was already setup in the authenticator app when I tried to sign in into [https://office.com.]( https://office.com its asking to authenticate hence I could not proceed further. Could you please remove my 2 Factor authentication for my PII Removed account.

Regards,

Ragavendra

Viego An 5,575 Reputation points Microsoft External Staff Moderator

2025-07-24T23:59:37.3566667+00:00
Hi @Ragavendra Ramesh,
Thank you for your update.

Since your account appears to have MFA configured but you are still unable to complete the verification process, I would recommend contacting the Microsoft Support team directly. They will be able to assist you more effectively by reviewing your account configuration in detail and helping you complete the setup successfully.
Just to clarify, as this is a public forum, we do our best to provide helpful suggestions based on the information available and within the scope of what we can support here. However, for more complex issues, particularly those that are account-specific or may involve backend configurations, the most effective approach is to raise a support ticket with Microsoft Support.

This will allow a dedicated support agent to work with you one-on-one and use the appropriate tools to investigate and resolve the issue thoroughly.

To submit a support ticket, kindly follow the steps below:
Call the data protection team, In this situation, the Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts. If you are the only administrator in your organization, then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with.

Answer: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

A: I need one.... Service request?

B: Yes

As an alternative, you can create a new tenant account and submit your request from there.

To set up a new tenant, please follow these steps:

Visit Compare Office 365 Enterprise Pricing and Plans | Microsoft 365, choose any plan and click try for free to start a free trial.

Follow the guided setup process to create a new account for a new tenant.

Once your tenant is created, you should be able to access the support portal and submit your ticket referencing your locked account without further issues

Ticket Support: In the Microsoft 365 Admin Center>Support>Help & Support or you can raise support ticket by go to this link:

https://admin.microsoft.com/#/support/requests

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

If you need any further assistance or clarification, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Ragavendra Ramesh 5 Reputation points

2025-07-28T11:04:32.3633333+00:00

Hello Team,

Could you please help me with Microsoft Support team. I am not sure what is the email ID or contact number.
Viego An 5,575 Reputation points Microsoft External Staff Moderator

2025-07-28T23:18:54.6333333+00:00

Hello @Ragavendra Ramesh,
Thank you for your response.

You can find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with.

Answer: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

A: I need one.... Service request?

B: Yes

If you need any further assistance or clarification, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Viego An 5,575 Reputation points Microsoft External Staff Moderator

2025-07-30T23:01:38.3066667+00:00

Hello @Ragavendra Ramesh,

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

Please feel free to let me know if there’s anything I can assist you with.

I look forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Ragavendra Ramesh 5 Reputation points

2025-07-31T05:06:35.1733333+00:00

Hello Team,

I connect with customer support over phone, and the D365 Technical team confirmed my id when I shared my domain information. Also, D365 Technical team transferred the call to Data Protection team. However, from Data Protection team no one answered my call for long time and hence I have to disconnect my call. Request you to kindly help in resolving this issue.

Regards,

Ragavendra.
Viego An 5,575 Reputation points Microsoft External Staff Moderator

2025-08-04T21:47:06.4066667+00:00
Hello @Ragavendra Ramesh,
Thank you for your update.

If you have already contacted the Microsoft Support team, they typically send a follow-up email containing key details about your case, including the support ticket ID. May I kindly ask you to check your inbox (and spam/junk folders) to see if you’ve received such an email?

If you find it, please forward the ticket ID to me via private message. This will allow me to help track the progress of your case and understand why there may not yet be a response from the Data Protection team.

I ask that you share it privately to help protect your personally identifiable information (PII).

To view your Private Messages:

Go to a question you asked that has a private message.

Open private messages modal – by clicking link in blue banner or private messages button.

Private messages modal opens

Enter reply into rich-text editor.

Click "Send" button

If you need any further assistance or clarification, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Please let me know if you need any assistance locating the email or have further questions.

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Need help in setting up Microsoft Authenticator

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