Hyperlink column in MS List is not working

Question

Hyperlink column in MS List is not working

Anonymous

I created a MS List and it has two URL columns, both are set to hyperlink. The links are not working. I tested the format of the links and they are fine. I tried shortening the urls and it doesn't change, they still don't work. I need help to resolve. Thanks.

3 answers

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Answer 1

Ruby-N 6,400 Microsoft External Staff Moderator

Dear @Doneen Swart,

Welcome to the Q&A Community.

Thank you for sharing your concerns. Based on your description, I'd like to offer the following insights and recommendations to help address the issue.

1.Column Type
Make sure the column is set to Hyperlink, not Single line of text.
User's image

Step 1: You can verify this by selecting Column settings > Edit and confirming the type.

User's image Step 2: Confirming the column type is Hyperlink.

2. Publishing Features (if using SharePoint integration)

If your list is part of a SharePoint site, activate the SharePoint Server Publishing Infrastructure under Site Settings > Site Collection Features to enable enhanced hyperlink formatting.

For reference, you may check this link:

Add publishing columns to content types, lists, or libraries - Microsoft Support

If the steps are not visible, you may refer to the instructions provided in this link: Enable publishing features - Microsoft Support

3. URL Format

Even if the URLs look fine, ensure they:

Start with http:// or https://

Do not contain unsupported characters or spaces.

4. Browser or Permissions

Try accessing the List in a different browser or clearing your current browser's cache. Sometimes, browser settings or extensions can affect functionality.

You can try these workarounds and update us. If the issue still appears please feel free to let us know and we will keep assisting you. Please know that we truly appreciate your patience and understanding as we strive to support you. We are here to help. Thank you very much for your understanding and cooperation.

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Anonymous

2025-07-29T23:12:36.1133333+00:00

Hi - I have confirmed that the column is formatted as a Hyperlink.

In #2 you suggested activating the SharePoint Server Publishing Infrastructure - before I try this, I just want to make sure that it will not disrupt the already published pages on the site and that it is just adding more functionality. Are you able to confirm?

#3 - I have confirmed the formatting is correct.

#4 - I have asked several others to try the link and they are having the same issue.

Therefore, I would like to try #2 but need to know that it will not disrupt the already published pages on the site.

Thank you.
Ruby-N 6,400 Reputation points Microsoft External Staff Moderator

2025-07-30T21:09:56.0866667+00:00
Dear @Doneen Swart,

Thank you for taking the time to respond and for sharing such a clear and detailed overview of the issue you're encountering. I appreciate your inquiry regarding the SharePoint Server Publishing Infrastructure feature.

1. SharePoint Server Publishing Infrastructure

Activating this feature enables classic publishing capabilities such as enhanced page layouts, approval workflows, and advanced formatting options. It does not affect existing content or published pages, and subsites will inherit these features automatically once activated.

Enable publishing features - Microsoft Support

Features enabled in a SharePoint publishing site - Microsoft Support

Important:

Please note that Site Collection Administrator permissions are required to enable this feature. If you don’t have admin access, we recommend sharing this guidance with your SharePoint administrator.

If you're using SharePoint Online (Microsoft 365): The SharePoint Server Publishing Infrastructure feature is available only for classic sites, not modern Communication or Team Sites. To use it, you’ll need a valid subscription such as Microsoft 365 E3/E5 or SharePoint Online Plan 1/2.

If you're using SharePoint Server (on-premises): You’ll need a valid Standard or Enterprise Client Access License (CAL). The feature is included in templates like Publishing Portal or Enterprise Wiki and can also be manually enabled on other site types.

No additional purchase is required if your current license already covers these features.

2.Contact Microsoft Support

Since you've mentioned that others are experiencing the same issue, this may point to a broader system-related concern. We recommend contacting Microsoft Support so they can investigate further and provide a tailored solution.

As forum moderators, we don’t have access to backend systems or diagnostic logs due to privacy and security limitations. For effective troubleshooting, reaching out to Microsoft’s support team is the best course of action.

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.   

We sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>Help & Support.

You can raise support ticket from: Microsoft 365 admin center 

For reference: Get support - Microsoft 365 admin | Microsoft Learn

Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support

Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.   

I hope the information provided has helped clarify the issue you were concerned about. Thank you again for your patience and understanding, it means a lot to us.

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Answer 2

Anonymous

Thank you. This was way too complicated for me to figure out. In the end, I removed the conditional formatting I applied to these two columns and they now work as expected. Is this a bug? My issue is essentially resolved. I addeded the conditional formatting so that when I add the list to a sharepoint page, it looks like it is clickable. Now that the formatting has been removed, it just looks like plain text. It's fine, not what I wanted, but at least the links work now.

Thanks for your help.

Ruby-N 6,400 Reputation points Microsoft External Staff Moderator

2025-07-30T22:55:19.0033333+00:00

Hello @Doneen Swart,

Thank you so much for your updates. It's wonderful news that the issue has been resolved.

Your update, including the steps you took to resolve the issue, is greatly appreciated. It not only adds value to the discussion but also helps other users who may be searching for similar solutions to find accurate and relevant information more easily through your vote and contribution.

Greatly appreciate again for your patience and persistence in helping us work toward a resolution. Your feedback is incredibly valuable, not only does it help us improve the product, but it also benefits others who may encounter similar issues in the future.

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Ruby-N 6,400 Reputation points Microsoft External Staff Moderator

2025-08-04T23:17:11.0166667+00:00

Hello @Doneen Swart,

We hope this message finds you well.

I'm happy to know the issue has been successfully addressed. If the answer above is helpful, please mark it as an answer, which will definitely help others in the community who have similar queries to find solutions to their problems faster.

If you're still experiencing the issue or need further assistance, please don't hesitate to let us know. We’re here to help and would be happy to continue supporting you.

Looking forward to your response.

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Answer 3

Hello @Doneen Swart,

You can provide feedback on my answer via the option below or if you find our suggestions helpful, you can also use the feedback tool below our answer to submit your feedback for us which will definitely help others in the community who have similar queries to find solutions to their problems faster.

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If there are any issues related to the Office applications in the future, feel free to post in this community.

We will be here to help you.

Have a nice day and stay healthy.

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Hyperlink column in MS List is not working

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