Files Does Not Exist Even the Program from that File is Running without any Problem and having Issue with Game that I Run

Question

Info of Desktop: Winver: Microsoft Windows Version 24H2 (OS Build:26100.4652)
Hello, I'm playing a game from Steam called djmax, and that game have a hack detecting program called xigncode, which is a anti-hack program developed from South Korea. And the program from Seculab is having a problem with that xigncode, making me unable to run the program normally. And if I go to my C Drive, there isn't any folder called Seculab, and the program file don't exist.

And the program that is having an issue is in C:\ProgramData\Seculab\NTFSService\NTFSHookInjX64.dll. But I cannot access to that folder.

Here it says it exists, but when I go to that folder, it says sth like 'cannot access to the folder. check if it exists or spelling mistake, or if it's the folder that is in pc but connected to network, checkout network settings.'

Can anybody please help with this stuff?

Answer 1

Hi Dih_3321,

Thank you for reaching out Microsoft Answers regarding the issue where a program appears to be running, but its associated files or folders are not visible or accessible in Windows.

This behavior may be caused by system-level settings or file protection mechanisms. I’ve outlined a few steps below that may help resolve the issue:

• Step 1: Show Hidden and Protected Files

Some folders, especially under C:\ProgramData, are hidden or protected by default.

-Open File Explorer.

-Click View → Show → Hidden items.

-Then go to Options → Change folder and search options → View tab.

-Uncheck “Hide protected operating system files (Recommended)”.

-Click Apply and OK, then try accessing the folder again.

• Step 2: Use Task Manager to Locate Running Files

If a program is running but its file path is unclear:

-Press Ctrl + Shift + Esc to open Task Manager.

-Right-click the process → Open file location.

• Step 3: Consider removing Seculab NTFSService (if not needed)

If you suspect Seculab is interfering with your system or game:

-Press Windows + R, type appwiz.cpl, and press Enter.

-Look for Seculab or NTFSService in the list of installed programs.

-If found, right-click and choose Uninstall.

-If not listed, open Command Prompt as Administrator and run:

sc stop NTFSService
sc delete NTFSService

(Note: Replace NTFSService with the actual service name if different.)

Please help confirm whether you intend to uninstall the Seculab program. If the uninstallation fails or the program is not listed, you can try the following:

• Create a new local administrator account, log in, and attempt the uninstallation again. -Go to Settings > Accounts > Other users.  -Click Add account → choose Add a user without a Microsoft account.  -Enter a username and password → click Next.  -Log in with the new account and try again.  For more detailed instructions, please refer to the official Microsoft support page at: How to create a Local account in Windows 11 - ARTICLE - Microsoft Q&A 
• Alternatively, contact Seculab Europe Support for further assistance:

-Website: https://www.seculab.eu/en/contact

-Email: [******@seculab.eu]

-Phone: +370 644 04417

-Support Page: https://seculab.eu/en/support

In case the issue continues after trying these steps, feel free to reply to this thread. I’ll be happy to assist you further.

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Warm regards,

Clary | Microsoft Q&A Support Specialist