Email Scenario

Question

Email Scenario

Digvijaysinh Zala 21

As per my analysis describe below scenario for email outlook implementation.

Suppose I sent an inquiry mail to the customer, that inquiry customer opened, he sent me a return mail, on the basis of the inquiry that is happening in the conversation.
This conversation we are having, how can we get this uniquely base in inquiry .

ChristyZhang-MSFT 26,196 Reputation points Microsoft External Staff

2021-09-16T01:57:32.587+00:00
Hi @Digvijaysinh Zala ,

Welcome to our forum!

For our better research, please provide the following relevant information:

Is your issue based on Outlook Web mail or Outlook client? If it is on Outlook client, what's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

What do you mean by "an inquiry mail" ? Is it the poll inserted in Outlook as shown in the figure below, or an inquiry attachment, or an inquiry generated by a third-party add-in, or something else?

And what do you mean by "this unique base in inquiry"?
ChristyZhang-MSFT 26,196 Reputation points Microsoft External Staff

2021-09-20T06:33:20.023+00:00

Hi @Digvijaysinh Zala ,

How are you doing with this issue? Is there anything you would like to update? Thanks!
Digvijaysinh Zala 21 Reputation points

2021-09-20T06:40:45.767+00:00

hi,

here is my actual issue see below URL and close this ticket.

please if help me and find out solution what we missing in implementation or any permission lever issue

https://learn.microsoft.com/en-us/answers/questions/556576/user-is-authenticated-but-not-connected-limilabs-c.html?childToView=557076#answer-557076

thanks for supporting!
ChristyZhang-MSFT 26,196 Reputation points Microsoft External Staff

2021-09-20T07:07:36.837+00:00

Hi @Digvijaysinh Zala ,

Thanks for your reply!

Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. And i noticed that the thread you provided is more related to oauth authentication, please understand that there will be professional technical supportors to answer about your thread and you just need to leave the thread open so that other experienced people may give advice.

Thanks for your understanding and hope your issue would be resolved soon!
Digvijaysinh Zala 21 Reputation points

2021-09-20T07:18:40.683+00:00

hi @ChristyZhang-MSFT

thanks for your quick reply

how do I assign open thread ?
ChristyZhang-MSFT 26,196 Reputation points Microsoft External Staff

2021-09-20T07:42:35.57+00:00

Hi @Digvijaysinh Zala ,

You just need do nothing.

If your problem is solved, you are also welcome to come back and post here. Thanks for your understanding and hope your issue would be resolved soon!