Add device not working on PC

Question

Hello,

I cannot add a device to my computer.
If I press "Add a device" from the bluetooth screen, it closes the window.
If I go to devices and printers and try to press add a device, it tries to open a window that immediately crashes.
If I type devicepairingwizard in the start search bar, it tries to open a window that immediately crashes.

In particular, I'm trying to pair a device over bluetooth.
I've downloaded and updated drivers twice, restarting PC both times.
I've uninstalled the bluetooth device, restarted, same thing.
I've tried NOT using the manufacturer drivers, just using default ones from windows, same issue.
I've checked windows update, nothing.
I've checked event logs for system, and it just shows 10016 which is a "normal" code according to my search.
I've even used a completely different dongle (5.0 vs 5.4) and both did the same thing, using OEM and Windows drivers on both after restarts.

Whenever I run troubleshooter, it just says "Check Bluetooth Radio Status: Fixed" and asks me to try again, still having the same issue.
I've tried opening the "Add device" menu WITHOUT the bluetooth dongle even plugged in, same issue.

Other people a couple years ago were talking about windows updates causing this but I don't know about nowadays?
Seems to be a software issue of some flavor.
I checked through systems and made sure all 3 bluetooth processes were running, still same issue.
Google and forum crawling has been less than useful.

EDIT: checked it on another PC (my brother's, running identical specs except his has a 4070 Ti and mine has a 4080 SUPER, also we run different monitors) and it worked COMPLETELY FINE with the SAME DONGLE. Not a hardware issue.

Answer 1

Hello, if this is the situation, we can try other options -

1. Click Windows + R key, type services.msc and click ok.
2. Locate Device Association Service > make sure the service is running and set the startup type to Automatic.
3. If the service is already running, restart the service.

If the issue persists, open a PowerShell (Administrator) Window and execute the command below.

Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"}

This command can help repair the Windows Shell Experience Host by re-registering all built-in Windows apps, including ShellExperienceHost.exe, which I believe is corrupted. This command might take a few minutes, depending on the system performance and apps installed.

Let me know how it goes.

Answer 2

Hello, thank you for your reply.

Could you please uninstall the Realtek 5.4 Bluetooth drivers from your device and install the version from the link below?

Right-click on the Realtek 5.4 driver, select Uninstall device, check the box for 'Attempt to remove the driver for this device,' and then click Uninstall. Download the driver here -

 https://1drv.ms/f/c/688fe07b136207b0/Esx5aUf3hA9BoKVvaKQOjsEBXPUNjYq8MW3ax-yK6PqCAw?e=hVuaAo. 

I have uploaded the driver to OneDrive. Click the link above to download the file.

The file is from a trusted source.

Let me know how it goes. 

Answer 3

Hello,

Could you please try a local user profile and see if you can add your Bluetooth device there?

1. Type Netplwiz in the search bar on the taskbar and click Enter.
2. Select Add > Sign in without Microsoft account (Not recommended) > Select Local account > Temporarily create a username and password.
3. Sign out and sign in with a new user profile.

See if you can add your Bluetooth devices to the local user profile.

Let me know how it goes.

Answer 4

Hello,

Did you try using your Manufacturer's drivers for your Motherboard Model PRO B650-P WIFI

https://in.msi.com/Motherboard/PRO-B650-P-WIFI/support#driverIt says 'AMD Bluetooth Drivers". Install the drivers and restart your computer.

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Let me know how it goes.

Answer 5

Hi Jared Martin,

I would try installing the latest bios, failing that buy a later dongle.