My account got hacked how should i recover it for my minecraft account.

Question

Guys I had bought minecraft from my microsoft account some xyz email, after two weeks when i try logging in it says microsoft account not found and was sending code to a complely different email. When i tried account recovery, it said 3 accounts hold the same username of my original account. So the two accounts had completely weird alt names and they are not mine. Seems my account has been hacked and i am not able to recover it. both the emails are completely weird and i dont have them. When i created a new account from the same email, my minecraft purchase was not showing up in it. How can I get it back, i have lots of years of hypixel progression please help. I have the purchase succcessful email with all order number and stuff useful to prove i bought it.

Answer 1

Dear Tanish Chheda,

Thank you for reaching out to the Q&A Forum!

I understand how frustrating it is to lose access to your account and your years of Hypixel progression.

The first step is to try the official Microsoft account recovery form:

When you fill out the form, try to remember any of these details:

• The original email address and any previously used passwords.
• Details from your Minecraft purchase confirmation email, such as the order number, purchase date, and payment method details (e.g., last four digits of the card used, if applicable).
• Any additional account details, such as your name or billing address.

You can find the form right here: Microsoft account recovery page.

Please refer to this link if you need help navigate the recovery form: Help with the Microsoft account recovery form

Also check out this link, especially when your account got compromised: How to recover a hacked or compromised Microsoft account

What if the form doesn't work?

If you're still unable to recover your account through the form, the best course of action is to contact Microsoft's support team directly.

• You can start a live chat with an agent on the Microsoft Contact Us page.
• Or, if you prefer to speak with someone, you can find the correct phone number for your region on their Global Customer Service page.

What to Tell Microsoft Support:

When you get in touch, be prepared to provide a clear and concise summary of your situation. This will help them understand the problem quickly:

• Clearly Explain that your account got hacked, and you have your recovery information changed by the hacker.
• Clearly state that you have exhaust the option of using the recovery form and required further assistance.

Perseverance: Sometimes it can take multiple attempts to get in touch with a helpful agent or to escalate your case. Don't be discouraged if the first agent just gets you back in shape; Explain that you have exhausted this opportunity and need more help.

Contact Minecraft Support for Game-Specific Assistance

If the account recovery process does not resolve the issue, please reach out to Minecraft Support Page. Select the appropriate category (e.g., “Account Compromised” or “Purchase Issues”) and provide:

• Your original Minecraft username.
• The order number and purchase details from your confirmation email.
• A detailed explanation of the issue, including the fact that your account was hacked and that the purchase does not appear in your new Microsoft account.
• Mention your Hypixel progression to emphasize the importance of restoring access.

Minecraft Support may redirect you to Microsoft for account recovery, but they can assist with reassigning your game license to a verified Microsoft account once ownership is confirmed.

I hope these steps provide some immediate relief and guidance. I recognize the importance of reliable email service, and I'm here to help you through these troubleshooting steps.

Please let me know how these suggestions work for you, or if you'd like assistance in navigating Microsoft's support channels.

Warm regards, 

Kal Duong | Microsoft Q&A Support Specialist

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Answer 2

Hello Tanish Chheda

I just wanted to check in and see if you account got recovered yet.

If everything is set, it would be greatly appreciated if you could mark the answer as Accepted. This helps others facing similar issues and keeps things organized.

If you need any further assistance, don’t hesitate to reach out!

Warm regards, 

Kal Duong | Microsoft Q&A Support Specialist

Answer 3

Hey there! Nice to meet you!

The only way to recover a hacked account is through the official Microsoft website:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If it doesn't work, and since the email address has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft/Minecraft account, all the purchased games with it, and Microsoft Support cannot help either.

However, I would recommend reaching out to Microsoft Support immediately, as they can possibly suspend the account permanently once they have confirmed that the account can no longer be recovered in order to prevent the hacker from using the account:

Thank you for your kindness and understanding.

Best regards,

Darhyl