Microsoft Excel data not showing sometime.

Question

We use MS 365 office below version on server 2012 R2, one of the user reported us that, once she open any .xls .xlsx .csv or even word file, data in not shown randomly but format of the cell / column is there. I rebuilt her profile and removed the Add-ins however the issue is still remain same.

Error in excel: data is not showing, this situation occur randomly and with any excel.

This screenshot is old, I already removed /inactive the Add-ins from excel

• Any suggestion what I do to fix this problem.
• Any location to check the logs because I checked in Event view > application - nothing reported.

Answer 1

Hi @Amandeep Singh,   

Good day! Thank you for reaching out to Microsoft Q&A forum and sharing the detail. 

Regarding the detail information you provided, the issue your user is experiencing can occur due to some possible causes, like display rendering, add-ins, or application settings. To help us narrow it down and help locate the issue, please try the steps below: 

1. Please turn off hardware graphics acceleration in Excel 

• Sometimes Excel’s hardware acceleration can cause display problems.  
• To disable it: Open Excel > File > Options > Advanced > Display 
• Check Disable hardware graphics acceleration, then restart Excel. 
• In some environments, such as certain server or remote desktop setups, this option may not appear. 

2. Accessing Excel in Safe Mode to check if add-ins are causing the issue: 

• Even after disabling add-ins, remnants or COM add-ins still case instability 
• Press Windows + R, type excel /safe, and press Enter. 
• If Excel works fine in Safe Mode, the problem is likely related to an add-in. 

3. The next thing to try is repairing Office. Here’s how: 

• If the above steps don’t help, try repairing Office: 
• Go to Control Panel > Programs and Features > Select Microsoft 365 > Change > Choose Online Repair. 

4. Try Delete completely and reinstall office (if possible) 

• If the issue still persists after repair: kindly uninstall Microsoft 365 completely and reinstall the latest version. 

While you’re working through these steps, please also check the logs for any related errors: 

• Event Viewer: Look under Application logs for Excel.exe. 
• Office Telemetry Logs: %localappdata%\Microsoft\Office\16.0\Telemetry. 

If you run into any issues or the problem continues after these steps, let me know and I’ll assist further. 

Thank you for your cooperation, and I look forward to your update.

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Answer 2

Hi @Amandeep Singh,

I hope you are having a great day.

It was truly a pleasure working with you on this thread. I understand that you might have other important matters at hand to attend to and do not have convenient time for this at the moment. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it. 

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

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Answer 3

The problem has been resolved.

Root cause - Body fonts create mess with data print. Flip the font to any other "Arial"