exam cancellation

Question

"I have scheduled an exam using a voucher. If I cancel it, can I use the same voucher to schedule another exam? I need to know the cancellation policy for voucher-based exams."

Answer 1

Hi @Dhivya S

Thank you for reaching out. I understand you have a question regarding the exam cancellation policy when using a voucher. 

In general, you can cancel your exam and reuse the same voucher to schedule another one, as long as the cancellation is made within the required timeframe. 

Here's our policy on cancelling and rescheduling: 

• Cancel at least 24 hours in advance: To avoid losing your voucher, you must cancel or reschedule your exam at least 24 hours before your appointment. If you do, the voucher will typically be credited back to your account within about 36 hours, and you’ll be able to use it again. 
• Late cancellations or no-shows: If you cancel less than 24 hours before the exam or fail to show up, the voucher will be forfeited and the exam fee will be lost. 

For complete details, please refer to the official Microsoft Learn page: Reschedule and cancellation policies | Microsoft Learn 

If your voucher was issued by a third party (e.g., your employer, a training provider, or through a promotional offer), we recommend checking with them directly to confirm any specific terms or restrictions that may apply. 

If you need further assistance beyond what's covered above, you can also contact Microsoft’s Credentials Support team. Contact options and support request forms are available here: Credentials support | Microsoft Learn 

I hope this helps clarify your concern. If you have any other questions, feel free to ask. We’re happy to assist. 

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