RECALL MESSAGE

Question

How to recall message to recipients outside our organization or on-premises?

Answer 1

Dear Nor Hayati Hamzah, 

Thank you for your question regarding message recall in Outlook. 

Unfortunately, Outlook's message recall feature is not possible for recipients outside your organization. The feature is designed to work exclusively within the same Microsoft Exchange environment. This means that once a message leaves your company's server, you cannot retract it. 

As confirmed by Microsoft: 

“Message recall is available only if both you and the recipient have a Microsoft 365 work or school email account in the same organization. Messages sent to or from a Hotmail, Gmail, or live.com account can't be recalled.”  Source: Recall an Outlook email message - Microsoft Support 

Since you're using Outlook Web and Outlook.com, here are some alternative options you can consider: 

• Send a follow-up email: The simplest approach is to immediately send a new email politely asking the recipient to disregard the previous message and providing any corrected information. 
• Enable Undo Send: This feature allows you to cancel a message immediately after you hit "Send." To enable it, go to Settings > Mail > Compose and reply and set the delay to up to 10 seconds. 
• Delay Delivery (Outlook Desktop Only): If you also use the Outlook desktop application, you can schedule or delay sending emails. This gives you time to review or cancel them before delivery. To set this up: 
  • When you are composing a new message, go to the Options tab. 
  • In the "More Options" group, click on Delay Delivery. 
  • In the "Properties" dialog box, under "Delivery options," check the box next to Do not deliver before. 
  • Select the date and time you want the email to be sent. 

I hope this information helps clarify the limitations and available options. If you’d like assistance setting up any of these features or have questions about a specific Outlook version, feel free to reach out - I’m happy to help! 

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