Email logging in

Question

I'm having trouble logging in my other emails on outlook

Answer 1

Dear Kopano Mogari,

Thank you for your post in the Microsoft Q&A Forum. I understand you're having trouble logging into your other email accounts in New Outlook for Windows, and I’d be happy to assist you. 

To better understand and investigate your issue, could you please help confirm the following details: 

• What is the exact error message or code you are seeing? 
• What type of email accounts are you trying to add (e.g., Gmail, Yahoo, work/school accounts)? 

These details will help us narrow down the issue and provide more targeted steps. 

In the meantime, you can try these common troubleshooting steps: 

• Ensure Outlook is Updated: Open Outlook, click Help, then select Check for Updates to make sure you're using the latest version. 
• Add Accounts via Windows Settings: Go to Windows Settings > Accounts > Email & accounts. From here, you can manage and manually add your email accounts. 
• Clear Cached Credentials: In the same Email & accounts section, remove any outdated or duplicate entries for the email accounts you're trying to add. Disclaimer: Editing or removing credentials may affect other apps or services linked to your account. Please ensure you have backup access to all necessary login information before proceeding. 
• Use Web Access Temporarily: Try logging into your email accounts via a web browser (e.g., Outlook.com) to check if the issue is specific to the Outlook app. 

We appreciate your effort on this issue.  Please feel free to let me know how it goes. We look forward to your response.  

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Answer 2

Hi, thank you for reaching out. I’m happy to help.

What error message are you getting when trying to log in?

When was the last time you successfully logged in?