Not receiving verification code

Question

Not receiving verification code

TheBont 0

I am required to set up 2-factor authentication to access a sharepoint. This is a sharepoint I previously have had access to for years, however, the owner has now required the 2-factor authentification. I use a github login to access this sharepoint and went through the process of scanning the QR code with my authenticator app, but at the last step, which is to get a verification code sent to the email address linked to my github account I receive no such verification code. Please advise.
(Yes I have checked the spam folder. This is the second time trying to get the verification code. The first time was many days ago and neither attempt has resulted in a verification code to my inbox).

Thanks!

Joe Rodan 40 Reputation points

2025-09-18T08:24:42.2266667+00:00

This usually happens when the authentication method between GitHub and Microsoft (SharePoint/Office 365) isn’t fully lined up. Since you’re logging in with GitHub, the verification code wouldn’t actually come from GitHub—it should come from Microsoft’s side once the 2FA is enabled.

A few things you can try:

Double-check which account is linked. Sometimes the email tied to your GitHub login is different from the one Microsoft/SharePoint is trying to send the code to. Log into your GitHub account and confirm the primary email, then make sure that’s the one tied to the SharePoint invite.

Try the authenticator app directly. If you’ve already scanned the QR code, your Microsoft Authenticator (or other app) should start generating 6-digit codes automatically. You normally don’t need a backup email code if the app is set up properly.

Resend or reset the 2FA setup. Ask the SharePoint admin/owner to remove your login and re-invite you, so you can go through the setup fresh. This often clears stuck 2FA configurations.

Check your email security filters. If you’re using a work or school email with advanced spam filtering, the code emails might be getting quarantined before they hit your inbox. It’s worth asking IT/admin to check.

Since you’ve tried multiple times and still haven’t received anything, it may be an account linking issue between GitHub and Microsoft rather than a simple “email not delivered.” Best bet is to reach out to the SharePoint site admin so they can reset your access and reconfigure the authentication method.

1 answer

Your answer

Joe Rodan 40 Reputation points

2025-09-18T08:24:42.2266667+00:00

This usually happens when the authentication method between GitHub and Microsoft (SharePoint/Office 365) isn’t fully lined up. Since you’re logging in with GitHub, the verification code wouldn’t actually come from GitHub—it should come from Microsoft’s side once the 2FA is enabled.

A few things you can try:

Double-check which account is linked. Sometimes the email tied to your GitHub login is different from the one Microsoft/SharePoint is trying to send the code to. Log into your GitHub account and confirm the primary email, then make sure that’s the one tied to the SharePoint invite.

Try the authenticator app directly. If you’ve already scanned the QR code, your Microsoft Authenticator (or other app) should start generating 6-digit codes automatically. You normally don’t need a backup email code if the app is set up properly.

Resend or reset the 2FA setup. Ask the SharePoint admin/owner to remove your login and re-invite you, so you can go through the setup fresh. This often clears stuck 2FA configurations.

Check your email security filters. If you’re using a work or school email with advanced spam filtering, the code emails might be getting quarantined before they hit your inbox. It’s worth asking IT/admin to check.

Since you’ve tried multiple times and still haven’t received anything, it may be an account linking issue between GitHub and Microsoft rather than a simple “email not delivered.” Best bet is to reach out to the SharePoint site admin so they can reset your access and reconfigure the authentication method.

Answer 1

Steven-N 16,110 Microsoft External Staff Moderator

Hi TheBont

Thanks for reaching out to Microsoft Q&A forum support and apologize for the inconvenience

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Based on your description, I understand that you're attempting to set up two-factor authentication (2FA) to access a SharePoint site using your GitHub login. Although you've successfully scanned the QR code with your authenticator app, you're not receiving the verification code via the email address linked to your GitHub account.

To address this issue, the first recommended approach is to verify your GitHub 2FA setup and recovery options. GitHub requires users to enable 2FA, save recovery codes, and optionally set up a backup SMS number or any alternatives sign-in method.

If you haven’t saved your recovery codes or configured a backup method, GitHub support cannot restore access. You can review GitHub’s official recovery guide here: GitHub Docs – Recovering your account.

If the issue still persists, kindly let me know in the comment section for further support

If my answer was even partially helpful, please kindly mark it as accepted so others with the same issue can benefit as well.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Steven-N 16,110 Reputation points Microsoft External Staff Moderator

2025-08-29T12:45:17.75+00:00

Hi TheBont

Just checking in to see if the above information was helpful.

If you have any further updates on this issue, please feel free to post back.

If you think my reply is helpful to you, please remember to mark it as an answer.

Warm thanks.
Steven-N 16,110 Reputation points Microsoft External Staff Moderator

2025-09-01T07:38:35.9+00:00

Hi TheBont

Just writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
TheBont 0 Reputation points

2025-09-01T10:00:18.4966667+00:00

My Github 2FA is working fine. I just logged out and logged back in using the google authenticator app. I have now actually lost access to the sharepoint site all together. I tried changing the verification method to my mobile number and now I am faced with the error in the attached Screenshot from 2025-09-01 18-02-19.png. If I try to cancel this request I am asked to get a verification code to my gmail by filling in the hidden parts of the gmail address. However, this code also never reaches my inbox. It seems I have to wait until September 17 to try and login again??
Steven-N 16,110 Reputation points Microsoft External Staff Moderator

2025-09-03T14:32:52.0066667+00:00

Hi TheBont

I do apologize for the late response.

In this context, from my perspective view, I recommend you reach out to https://support.github.com/ and choose the 2FA issues to seek for the support from account support team of GitHub.

In case you cannot login your former account to the support page, you can try to create the new account to raise the ticket.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link

Kindly update if you need any support, I am glad to help you
TheBont 0 Reputation points

2025-09-18T07:18:08.5666667+00:00
Just to update here that this is still not resolved. I waited until after the 30-day period in hopes that I could instead get the verification code to my mobile instead. However, this also fails. I do not receive a code to my mobile.
To be clear. These are the steps I just took:

Go to the sharepoint page.

Select other sign-in options

Choose Github login

Enter Github email and password (correctly)

Open authenticator app and enter the code (correctly)

Reach a page saying "Almost there. Just one more step to verify it's you". From here I click on the button to "Send a code to **********49"

Then I reach a page asking me to fill in the last 4 digits of the phone number (correctly).

After I pass this I get a page asking for the code.

However, this code never comes. This last step is clearly a Microsoft page. It feels like I have passed all of the Github related login steps, no? Do I need to change verification back to the email and wait another 30 days??

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Not receiving verification code

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