HOW TO FIX SOUND ON ELITEBOOKHP830G6 WINDOWS 11

Question

hello,

Last week my laptop experinced a BIOS issue and i took it to the tech and he updated it. Upon return, i realized i do not have sound on my hp 830 G6. checked the bios, audio is enabled , control panel sound says no audio device intsalled , on device manager intel(R) and Realtek are installed, i have installed and installed countel times still no sound please help. I also run a diagnostic and my laptop has no issue. I usually used the laptop to hold virtualmeeting soi desparetely need help

Regards.

Answer 1

Dear EUNICE KARIUKI

Thanks for reaching out! Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.   
I’m so sorry to hear you’re dealing with no sound on your HP EliteBook 830 G6 after that BIOS update—it’s especially frustrating since you rely on it for virtual meetings. 
A BIOS update can sometimes reset or change hardware configurations, or it can introduce a new version of the firmware that requires a specific, updated driver to function correctly. Even if the drivers appear "installed," they may not be the correct version for the new BIOS, or a setting has been changed that is preventing the audio from working. The "no audio devices installed" message in the Control Panel is a strong indicator that Windows is failing to recognize the audio hardware, even though the driver files themselves are present on your system. 

Solution 1: Run the Windows Audio Troubleshooter 

• Go to Settings > System > Troubleshoot > Other troubleshooters > Find “Playing Audio” > Run > Follow the prompts to detect and fix common audio issues, such as disabled devices or services > Restart your laptop and check if sound works (test with headphones or speakers). 

Solution 2: Clean Install the Audio Driver

• Right-click on the Start button and select "Device Manager." > Expand the "Sound, video and game controllers" section > Right-click on your Intel(R) Smart Sound Technology and Realtek(R) Audio devices > Select "Uninstall device" for each one > Check the box that says "Attempt to remove the driver for this device" if it appears. 
• Go to the official HP support website via this link: Official HP® Support > Search for your specific model: HP EliteBook 830 G6 Notebook PC > Download the latest Intel High-Definition (HD) Audio Driver and the Realtek High-Definition (HD) Audio Driver for Windows 11. 
• Install the drivers you just downloaded (It is recommended to install the Intel audio driver first, then the Realtek driver) 
• Restart your PC after both installations are complete. 

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Please keep me updated with anything new that you were try to each option. 

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