Trouble with Realtek Audio Console and detection of headset

Question

Trouble with Realtek Audio Console and detection of headset

Lars-Erik Østerud 30

I had to reinstall Windows 11 to fix update porblems on my Asus ExpertBook.

Windoes got all the drivers from the net and all seemed to work fine...

BUT then I found trouble with the "Realtek Audio Console".

When I launch it it open a short blink and the closes.

Same happends when I pug something in to the 3,5" jack.

And the headset I pug in is not discovered either.

Have to be plugged in when I boot the system to be discovered.

Why does the "Realtek Audio Console" crash when opening?
Why does the system not detect when a 3,5" s plugged in?

8 answers

Your answer

Answer 1

Solamillo Charity 18,770 Independent Advisor

Hello there! I am Charity. I'm glad to help you today!

May I ask what exact ExpertBook do you have?

Press Windows + R, type msinfo32, and hit Enter.

In the System Summary section, please provide me the three things below.

BaseBoard Manufacturer

BaseBoard Product

BaseBoard Version

Also, may I ask what are the audio devices are you connecting?

Kind Regards,

Charity

Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.

Lars-Erik Østerud 30 Reputation points

2025-09-01T22:14:58.2166667+00:00

AsusTek
N1500CEAEY
1.0
Standard 3,5" headphone
But it's the same if I just connect an audio cable (with nothing in the other end :-)

Answer 2

Thank you for the detailed information. Please download, and install your drivers from the official ASUS website here

https://dlcdnta.asus.com/pub/ASUS/Commercial_NB/Image/Driver/Audio/36211/Audio_DTS_CC_Realtek_Z_V6.0.9597.1_36211.exe?model=B1500CEAE&Signature=yY6exIE0MotE1Y1NMEwTkYFmLoPsTyIs2Z5u92989jmGQjC46RaenLWD2NaWVHNwg5elOfO2lEEeN64IgsOAs1vmmDVAxHGIQBBAnFIn7iXx8AuapVxJ4ZWNLyVgc4Vb1rDOJM9qcGWKiS4aC8om33crxFoj-FhTPuFoUJRLGtFT8qyEHaKXnEoDZqEFDOBlAyeh6BpJL2ERTiNdtF-TCZw5jCrlhJvCYObxGuR~Fvv5TkXJ5IpahGlMqaWO68zBFmJkr-XDHlP6XD4I75RRgrwnDvmeR3VUpHcmxxC91Am~qBfqQw3vjq3AE3Z~L8bvmg-JV-sMcNLTEwCbRsJxpA__&Expires=1756766460&Key-Pair-Id=K2ITB7O97XKKCX

Please note that this is the direct link for the drivers. If you're having issue downloading the direct link, please refer to your exact product model number drivers page here, then please download the audio drivers.

https://www.asus.com/wa/supportonly/b1500ceae/helpdesk_download/

Then, please restart and test again.

Please let me know how it goes.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install.

Lars-Erik Østerud 30 Reputation points

2025-09-01T23:12:54.4333333+00:00

There's are a ton of "Realtek" and "intelliGo" audio drivers. Should remove all of them, or just the "Realtek" ones? I had installed the driver I downloaded when the laptop was new, but they got updated. How do I prevent Microsoft Update from updating them again?
Lars-Erik Østerud 30 Reputation points

2025-09-02T00:47:37.0533333+00:00

I removed all old drivers and installed the newest one for my model.
Now the detect when 3,5" is plugged in/out seem to work.
But the "Realtek Audio Console" still close as soon as it is opened.

Answer 3

JosephT71 8,855

Reset the app or reinstall your asus realtek audio driver using asussetup.exe (and then run Microsoft Store to pull the app).

Lars-Erik Østerud 30 Reputation points

2025-09-01T23:12:10.2566667+00:00

None of the drivers I have downloaded from Asus is called "asussetup.exe".
Do you have a link for downloading them. And there are a ton of "Realtek" and "intelliGo" audio drivers. Should rmove all of them, or just the "Realtek" ones?
I had installed the driver I downloaded when the laptop was new, but they got updated. How do I prevent Microsoft Update from updating them again?

Answer 4

Solamillo Charity 18,770 Independent Advisor

Please refer to the above link, Under Audio drivers, and only install

"Audio Driver

Version V6.0.9191.1" drivers

Please let me know how it goes.

Lars-Erik Østerud 30 Reputation points

2025-09-02T00:48:08.87+00:00

I removed all old drivers and installed the newest one for my model. Now the detect when 3,5" is plugged in/out seem to work. But the "Realtek Audio Console" still close as soon as it is opened.

Answer 5

Solamillo Charity 18,770 Independent Advisor

Thank you for the information. I would have suggested to uninstall the Realtek console, then have it reinstalled with the above site, but it seems to have been removed by ASUS. realtek audio console

Asus bundles their own APO / Console package alongside the Realtek UAD driver.

I would suggest contacting ASUS support for their version of the Codec console for the installation file.

Lars-Erik Østerud 30 Reputation points

2025-09-02T03:51:55.0266667+00:00

It's still there but you can't search for it. You must use the link from the Asus driver page. But it still doens't work. Well. The important things is that the detection of plug-in/out works.

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Trouble with Realtek Audio Console and detection of headset

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