Unable to access the Hardware program

Question

Unable to access the Hardware program

WHQL_AVI 0

It shows the Hardware program registration is decativated and I have no ideat about that. How to reactive it?

Harry Vo (WICLOUD CORPORATION) 3,585 Reputation points Microsoft External Staff Moderator

2025-11-07T08:41:33.5333333+00:00

Hi @WHQL_AVI ! Sorry for late response! Have you solved the issue yet? If you still have any question, please let me know. Thanks!
WHQL_AVI 0 Reputation points

2025-11-07T08:47:17.76+00:00

Hi @Harry Vo (WICLOUD CORPORATION) The issue is still ongoing and hasn’t been resolved.
Harry Vo (WICLOUD CORPORATION) 3,585 Reputation points Microsoft External Staff Moderator

2025-11-07T09:26:09.7333333+00:00

Thanks for update! We will investigate and return a solution asap!
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-11-11T10:20:04.1933333+00:00
Hi WHQL_AVI,

I assumed what you mean by hardware program is "Hardware Developer Program" for Partner Center. If so, here's how to troubleshoot your problem:

Check Your Account Status: Log into Partner Center (https://partner.microsoft.com/dashboard) and review your profile under Account settings > Legal info. Look for any "Failed" or "Rejected" statuses. If vetting is incomplete or rejected (even if it shows "Authorized" now), this could be the trigger. Fix any issues using the "Fix now" button. Ensure company name, address, and contact details match exactly across sources like Dun & Bradstreet, ICANN, or your domain registrar.

Address Potential Causes:

Accounts can deactivate after prolonged inactivity (e.g., 8 years in one case).

Ensure consistency in all listings (Google Business, etc.).

Check Billing for overdue invoices, pay them if needed.

Some users had to enroll in the Microsoft AI Cloud Partner Program (MAICPP) or a Cloud Solution Provider (CSP) tier to unlock Hardware access. Go to Partner Center > Membership > Offers to check/enroll.

Contact Support:

Create a support request in Partner Center: Go to Support > New request, select "Programs" > "Hardware". Provide details like your tenant ID, correlation ID (from error messages), and organization info. If Workspace is empty, try a different browser (Chrome/Edge/Firefox).

If that loops or fails, email partner support directly (e.g., via the addresses in your error messages) or use the general form at https://partner.microsoft.com/en-us/support?stage=1.

These problems are likely tied to Partner Center Account Management, if troubleshooting doesn't yield results, it's best to focus on direct support from Partner Center. If you have any problem creating tickets, let me know.
WHQL_AVI 0 Reputation points

2025-11-12T00:41:52.6+00:00

@Danny Nguyen I am writing to formally request further clarification and assistance regarding my account suspension. I have received several responses to my previous inquiries, but unfortunately, they were standard replies that did not address the specific issues I raised.Regarding the stated reason for suspension — “non-compliance with the agreement” — I have not been informed of which specific agreement or clause was violated. Without this information, I am unable to provide relevant evidence or corrective actions. If any violation was detected, please identify the specific section or policy in question so that I can respond accordingly and provide supporting documentation to restore account access.

For your reference, I have attached our company’s last approved Hardware Submission Report ID is 1152921505699493641, which was successfully submitted and approved on July 1, 2025. This demonstrates that our account and activities were in good standing up to that date. The suspension issue began occurring after August.
WHQL_AVI 0 Reputation points

2025-11-12T00:43:16.1066667+00:00

Hi @Danny Nguyen (WICLOUD CORPORATION) I am writing to formally request further clarification and assistance regarding my account suspension. I have received several responses to my previous inquiries, but unfortunately, they were standard replies that did not address the specific issues I raised.

Regarding the stated reason for suspension — “non-compliance with the agreement” — I have not been informed of which specific agreement or clause was violated. Without this information, I am unable to provide relevant evidence or corrective actions. If any violation was detected, please identify the specific section or policy in question so that I can respond accordingly and provide supporting documentation to restore account access.

For your reference, I have attached our company’s last approved Hardware Submission Report ID is , which was successfully submitted and approved on July 1, 2025. This demonstrates that our account and activities were in good standing up to that date. The suspension issue began occurring after August.
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-11-12T03:46:27.8233333+00:00

Hi,

I understand how frustrating this situation must be, and I appreciate the details you’ve provided.

Unfortunately, due to the nature of this forum, we don’t have visibility into your Partner Center account or internal compliance details. These cases require direct review by the Partner Center support team.

Please submit a support request through the Partner Center dashboard using this link: https://partner.microsoft.com/dashboard/v2/support/servicerequests/create?

Click on "Contact support", then fill in the description of your problem.

After viewing though the general support articles, you will see an option for "Create a support request"

Please fill in Problem summary and Details as closely as possible, attach any relevant screenshots that are related to your problem and proceed.

This will ensure the support team can investigate and provide a detailed response.

On another note, you could also get direct call support through phone https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

I hope this works for you, if you need any help in the process, please reach out.
WHQL_AVI 0 Reputation points

2025-11-12T07:02:23.3+00:00

Hi @Danny Nguyen (WICLOUD CORPORATION) It doesn't work, I have created many requests about this issue, but problem remains.
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-11-12T07:14:17.2933333+00:00

Hi,

I appreciate the effort you’ve put into following up on this issue.

Just to confirm, when those previous support requests were closed, did the responses specifically mention “non-compliance with the agreement” as the reason? Or did they provide any additional details about why the Hardware Program was deactivated?
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-11-24T03:36:36.4466667+00:00

Just checking in — I haven’t heard back from you for a while,

I hope everything works out as you expected. I understand things can get busy or priorities may shift. If you’re still experiencing the issue or need further support, feel free to jump back in at any time — I will always be here and happy to help. If the solution works out for you, please consider marking this answer as accepted.

Wishing you all the best with your work!
WHQL_AVI 0 Reputation points

2025-11-24T04:20:46.1666667+00:00

@Danny Nguyen (WICLOUD CORPORATION) The hardware program is deactivated issue still persists and has not been resolved. And I have no idea how to resolve it, there is no any assistance about that.

(removed PII)

1 answer

Your answer

Harry Vo (WICLOUD CORPORATION) 3,585 Reputation points Microsoft External Staff Moderator

2025-11-07T08:41:33.5333333+00:00

Hi @WHQL_AVI ! Sorry for late response! Have you solved the issue yet? If you still have any question, please let me know. Thanks!
WHQL_AVI 0 Reputation points

2025-11-07T08:47:17.76+00:00

Hi @Harry Vo (WICLOUD CORPORATION) The issue is still ongoing and hasn’t been resolved.
Harry Vo (WICLOUD CORPORATION) 3,585 Reputation points Microsoft External Staff Moderator

2025-11-07T09:26:09.7333333+00:00

Thanks for update! We will investigate and return a solution asap!
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-11-11T10:20:04.1933333+00:00

Hi WHQL_AVI,

I assumed what you mean by hardware program is "Hardware Developer Program" for Partner Center. If so, here's how to troubleshoot your problem:

Check Your Account Status: Log into Partner Center (https://partner.microsoft.com/dashboard) and review your profile under Account settings > Legal info. Look for any "Failed" or "Rejected" statuses. If vetting is incomplete or rejected (even if it shows "Authorized" now), this could be the trigger. Fix any issues using the "Fix now" button. Ensure company name, address, and contact details match exactly across sources like Dun & Bradstreet, ICANN, or your domain registrar.

Address Potential Causes:

Accounts can deactivate after prolonged inactivity (e.g., 8 years in one case).

Ensure consistency in all listings (Google Business, etc.).

Check Billing for overdue invoices, pay them if needed.

Some users had to enroll in the Microsoft AI Cloud Partner Program (MAICPP) or a Cloud Solution Provider (CSP) tier to unlock Hardware access. Go to Partner Center > Membership > Offers to check/enroll.

Contact Support:

Create a support request in Partner Center: Go to Support > New request, select "Programs" > "Hardware". Provide details like your tenant ID, correlation ID (from error messages), and organization info. If Workspace is empty, try a different browser (Chrome/Edge/Firefox).

If that loops or fails, email partner support directly (e.g., via the addresses in your error messages) or use the general form at https://partner.microsoft.com/en-us/support?stage=1.

These problems are likely tied to Partner Center Account Management, if troubleshooting doesn't yield results, it's best to focus on direct support from Partner Center. If you have any problem creating tickets, let me know.
WHQL_AVI 0 Reputation points

2025-11-12T00:41:52.6+00:00

@Danny Nguyen I am writing to formally request further clarification and assistance regarding my account suspension. I have received several responses to my previous inquiries, but unfortunately, they were standard replies that did not address the specific issues I raised.Regarding the stated reason for suspension — “non-compliance with the agreement” — I have not been informed of which specific agreement or clause was violated. Without this information, I am unable to provide relevant evidence or corrective actions. If any violation was detected, please identify the specific section or policy in question so that I can respond accordingly and provide supporting documentation to restore account access.

For your reference, I have attached our company’s last approved Hardware Submission Report ID is 1152921505699493641, which was successfully submitted and approved on July 1, 2025. This demonstrates that our account and activities were in good standing up to that date. The suspension issue began occurring after August.
WHQL_AVI 0 Reputation points

2025-11-12T00:43:16.1066667+00:00

Hi @Danny Nguyen (WICLOUD CORPORATION) I am writing to formally request further clarification and assistance regarding my account suspension. I have received several responses to my previous inquiries, but unfortunately, they were standard replies that did not address the specific issues I raised.

Regarding the stated reason for suspension — “non-compliance with the agreement” — I have not been informed of which specific agreement or clause was violated. Without this information, I am unable to provide relevant evidence or corrective actions. If any violation was detected, please identify the specific section or policy in question so that I can respond accordingly and provide supporting documentation to restore account access.

For your reference, I have attached our company’s last approved Hardware Submission Report ID is , which was successfully submitted and approved on July 1, 2025. This demonstrates that our account and activities were in good standing up to that date. The suspension issue began occurring after August.
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-11-12T03:46:27.8233333+00:00

Hi,

I understand how frustrating this situation must be, and I appreciate the details you’ve provided.

Unfortunately, due to the nature of this forum, we don’t have visibility into your Partner Center account or internal compliance details. These cases require direct review by the Partner Center support team.

Please submit a support request through the Partner Center dashboard using this link: https://partner.microsoft.com/dashboard/v2/support/servicerequests/create?

Click on "Contact support", then fill in the description of your problem.

After viewing though the general support articles, you will see an option for "Create a support request"

Please fill in Problem summary and Details as closely as possible, attach any relevant screenshots that are related to your problem and proceed.

This will ensure the support team can investigate and provide a detailed response.

On another note, you could also get direct call support through phone https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

I hope this works for you, if you need any help in the process, please reach out.
WHQL_AVI 0 Reputation points

2025-11-12T07:02:23.3+00:00

Hi @Danny Nguyen (WICLOUD CORPORATION) It doesn't work, I have created many requests about this issue, but problem remains.
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-11-12T07:14:17.2933333+00:00

Hi,

I appreciate the effort you’ve put into following up on this issue.

Just to confirm, when those previous support requests were closed, did the responses specifically mention “non-compliance with the agreement” as the reason? Or did they provide any additional details about why the Hardware Program was deactivated?
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-11-24T03:36:36.4466667+00:00

Just checking in — I haven’t heard back from you for a while,

I hope everything works out as you expected. I understand things can get busy or priorities may shift. If you’re still experiencing the issue or need further support, feel free to jump back in at any time — I will always be here and happy to help. If the solution works out for you, please consider marking this answer as accepted.

Wishing you all the best with your work!
WHQL_AVI 0 Reputation points

2025-11-24T04:20:46.1666667+00:00

@Danny Nguyen (WICLOUD CORPORATION) The hardware program is deactivated issue still persists and has not been resolved. And I have no idea how to resolve it, there is no any assistance about that.

(removed PII)

Answer 1

Danny Nguyen (WICLOUD CORPORATION) 5,400 Microsoft External Staff Moderator

Hi @WHQL_AVI

I have checked your internal tickets, all regarding your hardware non-compliance issue.

Since Microsoft isn’t giving you more detail by default, the only way to narrow it down is to check both of these yourself:

Check verification status
- Sign in to Partner Center as a Global admin / Account owner.
- Go to Settings → Account settings → Legal info / Verification (exact wording may vary).
- Look at the status for business/organization verification:
  - If it’s anything like Failed, Rejected, or Action required, that’s your non‑compliance.
  - If it shows Verified/Successful, grab a screenshot; that’s evidence for your appeal.
Check “current agreements”
- In Partner Center, check:
  - Account settings → Agreements, and
  - The Hardware / Windows Hardware Program area for any “Agreements” or “Action required” banners.
- If you see any agreement not accepted (or something like “Review and accept”), accept it with an appropriate admin account.
- If everything is accepted, take screenshots showing:
  - Agreement names
  - Status = Accepted
  - Date accepted (if visible)

I tried doing a general search and while there isn't much information on non-compliance reasons regarding hardware program, definitely check out these documents:

Restore a suspended Partner Center account — Learn why suspensions happen and what to do

ACTION REQUIRED: New Agreement governing access to Hardware Dev Center

ACTION REQUIRED: New Agreements governing access to HDC

Sorry I couldn’t help more with this issue. Since this is a support forum, I’ve shared the best info I can to help you find the root cause. If my answer was helpful, please mark it as the final answer.

Thanks for your time!

WHQL_AVI 0 Reputation points

2025-12-04T01:05:01.4033333+00:00

Hi @Danny Nguyen (WICLOUD CORPORATION) I am writing to request a clear and detailed explanation regarding the suspension of our Hardware Program account. Up to this point, I have not been informed of which specific agreement or policy our account has allegedly violated. Without this information, I am unable to provide the necessary evidence or take corrective actions.

I would also appreciate guidance on the exact steps required to restore access to our Hardware Program account. Understanding the precise issue is essential for us to address it properly and prevent similar problems in the future.

Regarding this matter, I have consulted Microsoft technical personnel multiple times and attempted many possible solutions on my own, but none have resolved the issue. Unfortunately, each response so far has not provided a concrete answer or actionable instructions.

Additionally, I have noticed that many users on Microsoft Q&A are encountering the same problem, which suggests this issue may be broader than a single account. I sincerely hope your team can take this matter seriously and provide clearer guidance to affected users.

We are committed to complying with all Microsoft policies and would appreciate your support in resolving this as soon as possible.

Thank you for your assistance, and I look forward to your clarification.

Same issue in the below for your reference

https://learn.microsoft.com/en-sg/answers/questions/4370657/not-able-to-access-hardware-program-in-partner-cen

https://learn.microsoft.com/en-us/answers/questions/2349923/hardware-developer-program-i-cannot-accsess-it

https://learn.microsoft.com/en-us/answers/questions/5588206/windows-hardware-developer-program

https://learn.microsoft.com/en-us/answers/questions/5547847/how-can-i-re-activate-my-suspended-hardware-progra

https://learn.microsoft.com/en-us/answers/questions/5605446/my-hardware-program-registration-is-deactivated-de

https://learn.microsoft.com/en-us/answers/questions/4370657/not-able-to-access-hardware-program-in-partner-cen
WHQL_AVI 0 Reputation points

2025-12-04T01:06:28.4633333+00:00

Hi @Harry Vo (WICLOUD CORPORATION) I am writing to request a clear and detailed explanation regarding the suspension of our Hardware Program account. Up to this point, I have not been informed of which specific agreement or policy our account has allegedly violated. Without this information, I am unable to provide the necessary evidence or take corrective actions.

I would also appreciate guidance on the exact steps required to restore access to our Hardware Program account. Understanding the precise issue is essential for us to address it properly and prevent similar problems in the future.

Regarding this matter, I have consulted Microsoft technical personnel multiple times and attempted many possible solutions on my own, but none have resolved the issue. Unfortunately, each response so far has not provided a concrete answer or actionable instructions.

Additionally, I have noticed that many users on Microsoft Q&A are encountering the same problem, which suggests this issue may be broader than a single account. I sincerely hope your team can take this matter seriously and provide clearer guidance to affected users.

We are committed to complying with all Microsoft policies and would appreciate your support in resolving this as soon as possible.

Thank you for your assistance, and I look forward to your clarification.

Same issue in the below for your reference

https://learn.microsoft.com/en-sg/answers/questions/4370657/not-able-to-access-hardware-program-in-partner-cen

https://learn.microsoft.com/en-us/answers/questions/2349923/hardware-developer-program-i-cannot-accsess-it

https://learn.microsoft.com/en-us/answers/questions/5588206/windows-hardware-developer-program

https://learn.microsoft.com/en-us/answers/questions/5547847/how-can-i-re-activate-my-suspended-hardware-progra

https://learn.microsoft.com/en-us/answers/questions/5605446/my-hardware-program-registration-is-deactivated-de

https://learn.microsoft.com/en-us/answers/questions/4370657/not-able-to-access-hardware-program-in-partner-cen
Danny Nguyen (WICLOUD CORPORATION) 5,400 Reputation points Microsoft External Staff Moderator

2025-12-08T10:40:22.25+00:00

Hi, I completely understand your concerns and empathize with the frustration this situation has caused. I’ve seen your multiple user tickets, and unfortunately, these issues cannot be fully resolved through Microsoft Q&A due to its limitations.

Because I cannot directly intervene in the account restoration process here, the best I can do is share guidance and resources that may help you move forward as stated above

For broader impact and visibility, I recommend submitting feedback through the official Microsoft Feedback Portal so the product team can prioritize this issue https://feedbackportal.microsoft.com/feedback/

I truly appreciate your commitment to compliance and your patience while navigating this process.

Thank you, and I will try to keep this thread updated if I discover anything new.

Share via

Unable to access the Hardware program

1 answer

Your answer