Teams folder not showing in file explorer Windows 11

Question

Teams folders not showing in file explorer. We have tried syncing from Teams and by Onedrive to no avail. Also tried to sign out/in to help reset connection. Works for some folders but not all. Is there a way to fix?

Answer 1

Dear @Jessica Weston

Good day. Thank you for posting your question in the Microsoft Q&A forum!

I sincerely apologize for the inconvenience you’ve experienced. I truly appreciate your patience during this time and thank you for bearing with us.

For better assist, please kindly let me know. May I kindly ask:

• Are you using work/school or personal account? If you're using a work or school account, does this issue occur for one user or multiple users?
• Have you tried using the “Add shortcut to OneDrive” option from SharePoint or Teams instead of the Sync button?
• Does the Teams folder mentioned refer to a Teams chat or a Teams channel? If you upload a folder to a Teams channel, it will automatically sync with SharePoint.
• If could, please provide a screenshot of the issue you're experiencing so I can better assist you.

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

Please feel free to reach out if you have any questions or need further clarification.

Your understanding and co-operation are highly appreciated. I am looking forward to your response!

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Answer 2

HI, thank you for the quick response.

• Are you using work/school or personal account? If you're using a work or school account, does this issue occur for one user or multiple users? - We are using a business account, and it is for two staff members.
• Have you tried using the “Add shortcut to OneDrive” option from SharePoint or Teams instead of the Sync button? Yes we have tried OneDrive and Sharepoint to sync.
• Does the Teams folder mentioned refer to a Teams chat or a Teams channel? If you upload a folder to a Teams channel, it will automatically sync with SharePoint. -It is a channel that cannot sync.
• If could, please provide a screenshot of the issue you're experiencing so I can better assist you. Screenshot may not help, it is just an absence of link in the file explorer window.