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Hello, my previous Microsoft 365 Developer Program sandbox expired and was deleted. I’d like to continue using the Developer Program with the same email, but I no longer see an option to set up a new subscription. Could you please reset my profile so I can create a new sandbox? Thank you.
My Developer Program email: <Remove PII>@live.ie
MS-CorrelationId: <Remove PII>
A free program from Microsoft that provides developers with the tools, resources, and sandbox environments needed to build solutions for Microsoft 365.
what i am taking from this if i wait 60 to 90 days from the delete, i can then use my e-mail - is this correct
Thanks
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Hi @Denis Dixon
According to Microsoft's documentation, that is correct. You will need to wait 60 to 90 days from deletion date before you can use that same account for the E5 Developer Program.
Thank you
Hi @Denis Dixon
I was wondering if you have any further questions that I can help you with? All updates you can provide would be greatly appreciated.
so if i wait 90 days i can use my e-mail again
Hi @Denis Dixon That is correct. A minimum waiting period of 60 to 90 days is required before you can become eligible for re-registration with a previously used email address.
Warm thanks!
Hi @Denis Dixon
Is there anything else I can help you with on this thread. If yes, please let me know.
If you found my answer to be at least partially helpful, I hope you will consider marking the response as helpful. This greatly benefits others who may be facing the same problem.
Hi @Denis Dixon
Thank you for posting question to Microsoft Q&A.
I understand you're in a frustrating situation where your previous Microsoft 365 Developer Program sandbox has expired, and you're unable to set up a new one using your existing account because the option is no longer visible.
Based on my research, after you delete it, you must wait 60 days before you can obtain a new one.
However, I found another source stating that your subscription could be deleted after 90 days, and your expiration date was over a year ago (January 31, 2024). Therefore, I believe your system may not have been fully deleted, or there could be a misconfiguration within your tenant.
You can refer via: Microsoft 365 Developer Program FAQ | Microsoft Learn
Additionally, you should use another existing personal account that you have never used to sign up for the Developer Program before, or create a new Microsoft account
As a forum moderator, I do not have the specialized tools or access rights to check your account status or resolve backend provisioning issues related to the Developer Program. In case you still need support related to the E5 program, we recommend contacting Microsoft Developer Support for further assistance. Their support team is best positioned to provide direct help and resolve such issues effectively.
Please note that this is a paid support ticket, which means it requires an active support plan or a one-time support purchase.
I hope you can resolve this issue quickly.
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