Hi @P Ng,
Thank you for posting your question in the Microsoft Q&A forum, and I'm truly sorry for the inconvenience you're experiencing.
To better understand your situation, may I kindly ask which version of Excel you’re currently using? (You can check this by going to File > Account > About Excel.)
Also, could you please confirm whether you're using a business account (provided by your company or school)?
Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to identify the root cause and find a suitable solution.
If you have any updates or additional details, feel free to leave a comment under this post. I’ll be more than happy to assist you further.
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