Missing Folder

Question

Hi there,

I created a folder on Friday under my inbox but now I can't seem to find it or any emails that were in that folder. The folder was called "files." Could you please assist me with this?

Thank you,

Neena

Answer 1

Hi @Dhaliwal, Neena

Thank you for reaching out to Microsoft Q&A Community. 
According to your issue, we kindly suggest you can try some steps to locate the missing "files" folder and its emails: 

1.Expand All Folders 

• In the Folder Pane, click the small triangle next to Inbox to expand all subfolders. 
• Scroll carefully, sometimes folders get nested under other folders by accident. 

2. Search for an Email You Know Was in the Folder 

• Use the Search bar at the top. 
• Try searching keywords from emails you know were in that folder. 

3. Check Deleted Items 

• Go to the Deleted Items folder. 
• Look for the "files" folder or any emails that might have been in it. 
• If found, right-click and choose Move Folder > Inbox. 

Please understand that our initial response does not always resolve the issue immediately. However, you can try workaround and share us more detailed information, we can work together to find a solution.      

Thank you for your understanding and corporation. Looking forward to your response.

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