Deactivate Microsoft 365 subscription

Question

Dear Microsoft Support Team,

I hope this message finds you well.

In April, I activated a trial of Microsoft 365 for another program I needed at the time. Since then, I have been unable to cancel my subscription through any of the available methods, and the monthly subscription fee has continued to be deducted from my account, even though I have not been using the service.

I kindly ask for your assistance in canceling this subscription. Considering that I am a woman from the Middle East who has recently immigrated and I am still facing financial challenges, I would be sincerely grateful if the charges already deducted could be refunded to my account.

Thank you very much for your understanding and support.

Kind regards,
Zeinab(Raha) RastegarMoghaddam

Answer 1

The user has to cancel any sub

https://support.microsoft.com/en-us/office/services-subscriptions-2b5f558b-fe24-4375-a373-aa3bc3282d5f