Edge on android - request to open external app disappears before I can press

Question

I am using Edge on android. On my phone some apps open urls and edge gives the option to open a relevant app instead. However, the option to open the app vanishes in a fraction of a second and the web page loads instead. How do I fix this.

For example, I have some accounting software on my phone and when I use this to pay a bill it directs to my banking web page, opened by Edge. A menu flashes up to ask me if I want to remain on the web page or go to my banking app, but this menu disappears too quickly and I end up on the banking web page.

This all worked smoothly on my previous (motorolla) phone, but no longer functions on my new (samsung) phone.

Answer 1

Hi Phil Rosenberg,

Thank you for reaching out and explaining the situation so clearly. I understand how frustrating it can be when something that used to work smoothly, like opening your banking app from Edge, suddenly stops behaving as expected on a new device. Let’s work through this together.

On Samsung devices, certain system optimizations and app settings can interfere with how Edge handles links that should open in other apps. This can cause the “Open in app” prompt to appear for just a split second before disappearing, leaving you stuck on the web page instead.

Here are some steps that usually resolve this issue:

1 - Check Edge’s external app setting

• Open Edge → Settings → Site settings → Block opening external apps.
• Make sure this is turned off so Edge can hand off links to other apps.
• If you previously chose “Always open in Edge” for a site, clear that preference:
  • Go to Settings → Site settings → Site permissions → All sites.
  • Find the site and delete its data.

2 - Adjust Samsung’s battery optimization

Samsung’s “App power management” can close background processes too aggressively:

• Go to Settings → Device care → Battery → App power management.
• Remove Microsoft Edge from Deep sleeping apps.
• Add Edge to Apps that won’t be put to sleep.

If it still doesn’t work

• You can temporarily use another browser to confirm if the issue is Edge-specific.
• Please also report the issue via Edge → Settings → Help and feedback → Send feedback so our team can prioritize a fix.

We know how important it is for your workflow to be seamless, especially when handling payments. Following these steps should restore the “Open in app” option so you can get back to using your banking app without interruptions.

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Answer 2

Tried all the above recommendations but none worked except going to Chrome. I did notice that Edge is blocking App Jump everytime I try to open an app from Edge. For me it is ITSME that is being blocked.

Answer 3

Same here, with itsme and mygov app.

It's a several issue for belgian users who use government authentification through ms edge android, please report the issue.

Answer 4

As you can see, edge blocked 20 times the popup to open the fed app (mygov) and 1 time itsme. How to Whitelist this webpage ?

opening external apps is authorised