HP Victus Laptop Bluetooth driver not working

Question

Im having issue witht the Bluetooth Drivers here

Answer 1

Hi Laksh Jain,

Welcome to Microsoft Q&A!

Thanks for sharing the screenshot, based on it I can see that your HP Victus laptop is showing a Code 43 error for the MediaTek Bluetooth Adapter. This usually points to a driver malfunction, hardware conflict, or corrupted system files. So here are something you should do to fix it:

1 - Basic checks:

• Power drain restart:
  • Shut down your laptop completely > Unplug the charger
  • Press and hold the power button for 60 seconds.
  • Plug the charger back in and turn on your laptop.
• Run Bluetooth troubleshooter:
  • Open Settings > System > Troubleshoot
  • Click Other troubleshooters > Run Bluetooth
• Check for Windows Updates
  • Go to Settings > Windows Update > Check for updates
  • Still in the same page > Advanced options > Optional updates

2 - Reconfigure the Bluetooth driver:

• Open Device Manager > Bluetooth > right-click MediaTek Bluetooth Adapter
• Click Uninstall device (Check Delete the driver software for this device if prompted)
• Restart your PC to let Windows reinstall the driver automatically.
• If it doesn't, visit Official HP® Desktop Drivers and Software Download | HP® Support
  • Find your laptop model (or let it detect automatically)
  • Look for the Bluetooth driver and download the latest version.
  • Run the installer and follow the on-screen instructions.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.  

3 - Reset BIOS (optional)

• Restart your laptop > Press Esc or F10 during boot to enter BIOS
• Look for Reset to Default or Load Setup Defaults > Save and exit

If you have tried all the steps above and the error persists, it is possible the Bluetooth adapter itself has a physical hardware fault. Since it's integrated into the laptop's motherboard (or a Wi-Fi/Bluetooth combo card), this would require professional repair from an HP service center.

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Answer 2

Hello there! I'm glad to help you today!

May I ask what is the exact model of your HP Victus?

Press Windows + R, type msinfo32, and hit Enter.

In the System Summary section, please provide me the three things below.

BaseBoard Manufacturer

BaseBoard Product

BaseBoard Version

Kind Regards

Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.