how to reset kids account password from my parent account from family account settings

Question

i cant reset my kids account password from family settings

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

I understand the issue you have. There is nothing to worry about. I am here to assist. Here are the whole steps on how to reset your kid's accounts under the family account:

Go to: https://family.microsoft.com/

Select your child’s Account that you want to reset.

Click More options or Manage settings

Select Manage Microsoft account

On your child's sign-in page, select forgot password and follow the prompts to reset the password.

Note: Only the parent account can reset the password.

If the issue persists, kindly reset the password from the link below:

https://account.live.com/password/reset

Answer 2

Hi Jayakumar, have you also tried the steps I provided above? Does it have the same issue?

Answer 3

Hi Jayakumar Ramaswamy.

Welcome to Microsoft Q&A forum. It is my pleasure to help you today.

I understand that you'd like to change the password of your child account. However, this option is no longer available through a parent account. Microsoft takes account security seriously, even for a child account. The option to reset child account's password using a parent account, while convenient, is vulnerable to exploits and security issue, so we have removed that function from the family settings.

However, there is a workaround for you to try if the account is on your family group as a child account. Please follow the steps below:

1. Go to account.microsoft.com and log in with your account (this step is not always necessary, but sometimes it will take you straight to the recovery form without it so we just want to make sure.
2. Click on your avatar on the upper right corner and choose "Sign-in with another account"
3. Select your child's account on the list (proceed to step 5) or select "Add another account".
4. Type your child's account and press Enter.
5. Select "Forget your password?"
6. You should be taken to a window where it will give you an option to send a verification email to the parent account. The window should look like below.
7. Select "Get code" and then type in the code that you received in your email.
8. You will be taken to a window where you can setup the new password for the account. I hope this helps.

If the steps above fail, please go to our recovery form and follow the instruction to recover your child account.

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