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Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hello @Petros Demenagas
I'm sorry to hear you're having trouble with your Microsoft work account due to with two-factor authentication.
To asist you better, could you please tell me is there any other global administrator in your organization?
If so, please be kindly to contact him/her to give an attempt for - Set up multifactor authentication for users - Microsoft 365 admin | Microsoft Learn
1.If your organization only has one admin account and you're unable to regain access
You can start by contacting Microsoft Support directly via phone to open a support case. This will allow you to speak with a representative who can assist with verifying your identity and initiating the recovery process: Customer service phone numbers - Microsoft Support
In some regions, the initial interaction may be automated, so here’s a general idea of how the conversation might go to help you prepare:
What kind of problem are you experiencing?
Answer: Authenticator
What products do you use?
Answer: Office 365 for business
Is this for an education or company account?
Answer: For companies
Are you an administrator?
Answer: Yes
Are there any other administrators in your organization?
Answer: No. I am the only admin in my tenant
Do you need a... Service request?
Answer: Yes. I need to create a ticket. Please send me direct to the Data Protection Teams.
2. If you're unable to access your original tenant**, please kindly follow these steps:**
1.Set up a Temporary Microsoft 365 tenant using trial license: Microsoft 365 Business Plans and Pricing
2. Raise support ticket
- Once you have created and registered a free trial, please visit Microsoft 365 Admin Center and click " Help & Support " to raise your ticket.
I hope this information helps you to reach data protection team to open ticket.
Thank you very much for your valuable time and your cooperation. Please feel free to let me know if you need any further assistance.
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