Calendar showing up busy or free

Question

Calendar showing up busy or free

Tony Ngonekeo 0

I have a user that tried to publish their calendar via of the OWA settings. Now they are having issues seeing their own events detail. All of their events are showing up as busy or free on their own calendar interface. This affects all platform, mobile, Outlook app and OWA.

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Answer 1

Hi @Tony Ngonekeo,

Thank you for posting your question in the Microsoft Q&A forum.

It appears you're currently seeing only "Free" or "Busy" blocks instead of full event details across all platforms (Outlook app, mobile, and OWA). I’d like to help you get this resolved quickly.

To better understand what’s happening, could you please confirm a few things:

Are you using a personal Microsoft account (e.g., @outlook.com, @hotmail.com), or an account provided by your organization (e.g., @yourcompany.com)?
Is your account managed by an organization or IT admin?
Are you viewing your own calendar, or is this a shared calendar from someone else?
When you published your calendar via Outlook Web App (OWA), did you change any permission settings (e.g., selecting “Can view when I’m busy” or “Can view all details”)?
Are you signed in with more than one Microsoft account (e.g., personal and work)? If so, are you viewing the calendar from the correct account?
If you go to your calendar settings in OWA and check Sharing and Permissions, what permission level is currently set for: My Organization; Default; Any other listed users or groups?

In the meaning time, there're some steps you can try:

**Check Calendar Permissions in OWA **

Go to Outlook Web App.
Click the Calendar icon > Share calendar
Navigate Sharing and permissions window.
Look for entries like:
- “My Organization” or “Default”
- Make sure it’s set to “Can view all details” or “Can edit”.
If it’s set to “Can view when I’m busy,” change it to a higher permission level.

**Check Account Sync **

If the user is logged in with multiple accounts (e.g., a personal and work account), make sure they’re viewing the calendar with the correct account that owns the calendar.

I hope the information provided is helpful.

Once we have this information, we’ll be better positioned to investigate further and provide targeted guidance.

Looking forward to your reply so we can assist you further.

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Tony Ngonekeo 0 Reputation points

2025-10-02T14:22:23.6533333+00:00

Hello Hani,

Thank you for the quick reply. This is a business account manage by me the organization IT. Permission are set correctly. Users that open the person's share calendar is able to see all the details of the event on the calendar. The user who was the one that published their calendar is the one that is having the issue. They are not able to see their own events detail, all they are seeing is "Busy" on all the event they themselves created. When that user published their calendar, the only option they had was "Can view when busy". Once they notice that their calendar changed, they unpublished it but it did not change back.

Thanks,

Tony
Tony Ngonekeo 0 Reputation points

2025-10-02T14:23:33.2766667+00:00

And the user is viewing their own calendar.

Thanks,

Tony
Anonymous

2025-10-02T22:35:18.0633333+00:00

Hi @Tony Ngonekeo,

Thank you for your update.

As community moderators, we unfortunately do not have the ability to directly modify features within Outlook. However, we strongly encourage you to submit your ticket directly to Microsoft. This ensures that your concerns are seen by the engineering team, who can evaluate and improve the process to avoid causing further inconvenience to users.

Since you have checked all the steps, but the issue still persists, we believe Microsoft Support Engineering should step in to investigate further. Please reach out to them directly.

Ticket Support: In the Microsoft 365 Admin Center>Support>Help & Support. You can raise support ticket

Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here.

After submitting a support ticket, you’re welcome to share the ticket number with us in Private Message if you’d like and this will help us track the progress more closely from our side as well. We are willing to be of assistance.

Thank you for your patience and your understanding.

We sincerely apologize once again for the inconvenience you’ve experienced, and we truly appreciate your continued support and engagement with Microsoft.

If you have any questions, please feel free to reach out. 

Best regards,
Anonymous

2025-10-07T21:01:16.62+00:00

Good day @Tony Ngonekeo,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.