Windows 10 Kiosk Mode Microsoft Edge can not download file

DE 1 Reputation point
2021-09-18T15:08:00.457+00:00

Hello,

I am trying to setup some old desktops as Kiosk Windows 10 that loads the RDS web access page. i am using Intune to push the Kiosk settings to use edge. everything looks to be working fine except when i try to open a rdp file.

I can log into the site and see my resources but when i click on the resource to load (rdp file) i get the following error in the downloads, "Couldn't download - Blocked"

I can not see why this is being blocked.

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,211 questions
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,003 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,345 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,608 questions
{count} votes

4 answers

Sort by: Most helpful
  1. Lu Dai-MSFT 28,366 Reputation points
    2021-09-20T06:39:51.227+00:00

    @DE Thanks for posting in our Q&A. From your description, I know that you configure Edge kiosk via intune, but we couldn't download the rdp file. If there is anything misunderstanding, feel free to let us know.

    To clarify this issue, we appreciate your help to collect some information:

    1. Please check if any other file can be download.
    2. Please check if we configured some settings about download restrictions in the configuration profile about Edge.
    3. If possible, please manually configure Edge kiosk mode using windows settings in another device, and check if it also block download the rdp file.

    If there is anything update, feel free to let us know.


    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


  2. Limitless Technology 39,481 Reputation points
    2021-09-20T09:09:01.173+00:00

    Hello DE-6297,

    This looks like the Protected Mode may be enabled on Edge and needs to be configured.

    You can confirm if that is the setting blocking, by disabling in one of the kiosks temporary:

    https://learn.microsoft.com/en-us/troubleshoot/browsers/enhanced-protected-mode-add-on-compatibility

    Best regards,

    0 comments No comments

  3. Brown, Nick 1 Reputation point
    2021-09-22T16:27:38.333+00:00

    I'm getting the same issue using Google Chrome in a multi-app kiosk mode. Looks like there is a Windows 10 Kiosk setting that is blocking downloads from browsers. Any ideas?

    0 comments No comments

  4. JJ DeShay 1 Reputation point
    2022-05-20T00:43:11.83+00:00

    I know this is getting old, but I just supplied an answer to this problem on this question - https://answers.microsoft.com/en-us/windows/forum/all/unable-to-download-docx-files-in-windows-10-kiosk/50420ede-6029-4952-a34b-049a4c3da8b7

    TL;DR

    I was able to deploy a proactive remediation that runs the following powershell script to remediate the issue. I set it to run hourly (admittedly aggressive) because at this time I am not sure how frequently the policy will revert. I will likely re-visit this solution at some point

    #Define registry key and intended value
    $RegKey = "REGISTRY::HKU\*\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Associations"
    $Ext = '.pdf;.epub;.doc;.docx;.jpg;.png;.bmp;.jpeg;.pptx;.xls;.xlsx'
    #Get current settings for that registry value
    $CurrentSettings = Get-ItemProperty $RegKey
    #If no values were found, abort
    if ($null -eq $CurrentSettings){
        Write-Host "Key Not found, Exiting - $RegKey"
        Exit 0
    }
    #Iterate through each value found
    foreach ($Setting in $CurrentSettings){
    #If the setting does not match the intended value
    if ($Setting.LowRiskFileTypes -ne $ext){
            #Update registry value
            Write-Host "Updating extensions for - $($Setting.PSPath)"
            Set-ItemProperty $Setting.PSPath LowRiskFileTypes $Ext
        }
    }
    
    0 comments No comments