Log in to authenticator app

Question

Good day i want to sign in to my school account on my authenticator app but i get a message that tells me they cant verify my account. Please help me i need to sign into unisa to write exams and i cant sign in without authenticator app

Answer 1

Hi @Charlize Pretorius,

Thank you for posting your question in the Microsoft Q&A forum. We're happy to help you with your concern.

The error you’re seeing usually means your account’s verification methods need to be updated or re-registered. Here are a few steps you can try:

1/ Check your verification methods:

Visit https://aka.ms/mfasetup and confirm that your Microsoft Authenticator app is listed and active.

2/ Update or re-register the Authenticator app:

• Open the Microsoft Authenticator app on your phone.
• If your school account isn’t listed, remove any old entries and add your account again by scanning the QR code from the MFA setup page.

For example:

3/ Clear app cache and ensure updates:

Make sure the Authenticator app is updated to the latest version and restart your device before retrying.

4/ Use another login option 

When you try to log in at office.com, look for the "Sign-in options" link.

If your phone number was previously registered to your account, you may be able to choose to receive a verification code via SMS or phone call instead of entering your password. 

5/ If you've tried the above steps but the issue still persists:

You can ask your IT admin to reset password and MFA via Admin Center (Browser Cache Method) of your account by following the steps below.    

1 – Navigate to Microsoft 365 Admin Center, you can click Identity at the sidebar    

Microsoft 365 Admin Center website: Microsoft 365 admin center    

It will lead you to Microsoft Entra Admin Center (Microsoft Entra - Microsoft Entra admin center    

Select Users     

Click All users      

Click on to the affected account name (your account)    

For example:    

2 – Select "Authentication Methods"     

3 – Click "Require re-register multifactor authentication"     

Next time the user sign in, the system will require them to set up a new authentication method. By using this, the affected user can re-set up the right authentication method       

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward for your reply.

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