cannot access my Microsoft certifications

Question

Hi

I am writing this message regarding the PL-300 and DP-600 certifications that I have previously earned. I obtained these certifications using the email address from my former employer, but I no longer have access to that account. I would like to use my new email address to renew and manage these certifications. I kindly request your assistance on this matter.

Previous Mail: Remove for privacy 
Current Mail: Remove for privacy 

Exam Name: 
PL-300: Power BI Data Analyst Associate
Certification Number :Remove for privacy 
Earned On : June 23,2023

Exam Name: 
DP-600 : Fabric Analytics Engineer Associate
Certification Number : Remove for privacy 
Earned On : July 12,2024

If you need any additional information, please let me know and I will provide it.
Kind Regards
Uygar IDE

Answer 1

Hi @Uygar İde, 

Thank you for posting your question in the Microsoft Q&A forum! 
Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.  

Regarding your question about certifications. I do understand your query here but, as your query is related to Microsoft exam and since Microsoft has specific support channel resource for certain different support scope and attributes, we are belong to Microsoft Forum Community mainly focused on Microsoft 365 Exchange online only. Therefore, we provide some limited knowledge about some aspects of certificate and exam related scenarios. 

Please follow the step by step below to get the right support 

First go to https://aka.ms/credentialssupport 

Sign-in account > Click continue 

Fill in the information then click saved
After that go back to this link (https://aka.ms/credentialssupport) again . Now the page will automatically fill in Product Family (learning) and service (Microsoft Credential). You just need to fill the other information then submit for the support request.  Apologies for any inconvenience caused by this redirection, but to ensure you get the most effective and timely assistance this is the best option I could offer.  

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.  

I really appreciate your patience, and I’m here to help. Looking forward to your response!  

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Answer 2

Due to privacy policies, it is not possible to access your certifications unless you have access to one of the email accounts associated with your Learn profile. Microsoft are unable to transfer certifications from one email account to another. This is why you are strongly encouraged to use a personal MSA account for your Learn profile.

You can try Credentials support, but I would not be hopeful.

Additionally, those certifications are over 1 year old and will have expired.