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Faulty debit order

Abigail Lundall 0 Reputation points
2025-10-18T08:20:06.73+00:00

I dont have have the financial support to pay this now i need a refund as soon as possible and i want to cancel the subscription

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Stefan Blom 342.6K Reputation points MVP Volunteer Moderator
    2025-10-18T13:32:17.5766667+00:00

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  2. Henry-N 14,315 Reputation points Microsoft External Staff Moderator
    2025-10-18T11:36:56.89+00:00

    Hi @Abigail Lundall, 

    Thank you for posting your question in the Microsoft Q&A forum! 

    Regarding that you want to cancel your subscription. I’d like to ask a few quick questions to better understand the situation and assist you more effectively: 

    Can you clarify whether you are using a personal account or a business account? 

    What type of subscription did you purchase? If possible, could you share a screenshot of your subscription page? 

    Go to My account and take a screenshot of the subscription (Feel free to hide any privacy information) 
    User's image

    Where did you purchase the subscription, directly from Microsoft or through a partner/reseller?  

     If you purchased through a partner or reseller, please contact them directly for support with cancellation and refund requests, as their process may differ from Microsoft’s. 

     If you purchased directly from Microsoft, please provide the details mentioned above so I can guide you with the most accurate solution.  

    In the meantime, you may find these articles helpful: Cancel your Microsoft subscription - Microsoft Support  How to get a refund on a Microsoft subscription - Microsoft Support 

    Please understand that as forum moderators, we do not have access to user billing systems or the ability to process refunds. For your security, only Microsoft Support can assist with these requests.  

    Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.  

    I really appreciate your patience, and I’m here to help. Looking forward to your response!  

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread 

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