On Bitlocker Screen & Keyboard doesn't work

Question

When I start the pc It loads to desktop & then kicks me to a black screen that says, Your device ran into a problem and needs to restart with this on the bottom EXCEPTIONNOT_HANDLED(0x7E Whatfalled:Netwaw10sys. It does that 2 times & then takes me to bitlocker page where I can't use the keyboard. I have the key. Mouse works. Have tried disabling Fast Boot. When I Shut Secure Boot off the keyboard works on bitlocker screen but won't let me get to desktop because secure boot is off. Also have tried a wired usb Keyboard on all ports. Legacy usb is enabled in bios. No on screen keyboard available. Startup Repair, uninstall updates & system restore all fail & can't get to command prompt thru advanced options. When I select skip this drive, advanced options, Startup up settings. It'll restart & say it can't until I put my key in & it will let me enter it & load to the startup options. Took 1 of the to rams out at a time to see if that would do anything. Went into desktop with safe mode had a black screen but was able to pull up explorer & was browsing thru downloads, pictures ect. I've put Windows 11 Installation Media on a flash drive & was finally able to uninstalled quality updates. It was unable to uninstall feature updates & startup repair didn't work. It ask for recovery key & I'm able to enter it. Can load to command prompt now with the flash drive. No matter what I try I'm stuck at the bitlocker screen & I can't enter the key. Lets me on the other screens trying to get somewhere.

Answer 1

Hello Ryan Waldman,

Thank you for reaching out to the Microsoft Q&A forum.

I found a similar case to yours and this user found a solution. Please follow the steps.  If you have any problems during the process, you can come back and discuss further with us. We are always happy to help. https://learn.microsoft.com/en-us/answers/questions/4045823/solution-for-windows-11-bsod-error-on-n…

Also, you could refer this: "netwtw10.sys" Blue Screen during Windows 11 installation

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.